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Description

Solutions Engineer II

About the Role

United Systems is seeking a Solutions Engineer II to join the Professional Services Team. This role is primarily responsible for completing client IT projects and addressing escalated managed service technical issues.

The Solutions Engineer II configures and installs network hardware, server hardware, VoIP hardware, and Microsoft 365 infrastructure, while also providing post-installation support to ensure optimal performance and reliability.

Key Responsibilities

• Document all activities, projects, and tickets daily in the ticketing system as work is performed.
• Hand off in-progress tickets before the end of each shift.
• Create or update IT Glue articles to document new customer findings.
• Perform network and server capacity analysis and planning.
• Install and configure network, server, and VoIP hardware and Microsoft 365 infrastructure following established standards.
• Provide support for client infrastructure and serve as an escalation resource for junior technical staff.
• Build client rapport during onsite assignments through in-person troubleshooting, site walkthroughs, and other client interactions.
• Travel up to 25-50% when assigned to client evaluations and projects.

Performance Expectations

• Maintain established ticket SLAs as defined by the Manager.
• Maintain established CSAT scores as defined by the Manager.
• Follow established change approval processes.
• Submit the current week's timesheet by the end of shift Friday.
• Be available for on-call weeks and all-hands-on-deck outages.
• Maintain established project timelines.
• Verify and submit relevant documentation updates after projects.
• Ensure all time and expense entries comply with company policy.
• Document notes, meeting minutes, and customer communications in ConnectWise PSA and IT Glue, as appropriate.

Technical Proficiencies

• Ticketing software for incident management, time allocation, projects, and opportunities.
• Remote system access, including creating and pushing scripts and running actions.
• Advanced Active Directory knowledge, from domain controllers through user creation.
• Advanced Microsoft Windows/Server knowledge across physical and virtual environments.
• Installation, troubleshooting, and ongoing training for Microsoft services and network equipment.
• Microsoft 365 administration, including user creation and license assignment.
• Advanced enterprise operational support for Microsoft on-premises technologies, including server patching, Exchange patching, and maintenance.
• Advanced network troubleshooting skills, including identifying VLAN, DHCP, DNS, and circuit issues.
• Firmware and patching for servers, storage devices, fabric, networking devices, and workstations, with an understanding of appropriate redundancy when application outages occur.
• Ability to mount and unmount hardware in a datacenter, track down cables, and understand wiring.
• Software as assigned.

Physical Requirements

• Ability to use hands to manipulate, handle, feel, and control equipment.
• Ability to talk and hear, see and read, and interpret written documents.
• Ability to occasionally lift and move objects weighing up to 25 pounds.
• Reasonable accommodations may be provided to enable these requirements to be met.

Professional Expectations

Employees are expected to comply with corporate compliance policies, meet performance expectations, and uphold company values in interactions with clients, customers, and coworkers. The role also requires reporting suspected violations of law or standards of conduct to the immediate supervisor and treating clients, customers, and colleagues with respect and integrity. 

Why Join United Systems? 

United Systems, a Blue Alliance company, has been a trusted technology partner for Oklahoma City businesses and schools for over 40 years. We deliver internet connectivity, cybersecurity, voice, and physical security solutions with the responsiveness and care of a local team, and the technical depth of a seasoned IT provider. We specialize in designing and deploying innovative, integrated systems for K-12 districts, libraries, and local organizations. Our reputation is built on reliability, community commitment, and customer satisfaction. If you're looking to grow your career with a team that values excellence, service, and local impact, United Systems offers the stability of a 40-year legacy, and the momentum of a forward-thinking tech leader. 

A Unique Opportunity Through Blue Alliance 

As a Blue Alliance partner company, United Systems provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you're looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you. 

Benefits of working at United Systems: 

• Be part of a fun, awesome team 
• 9 paid holidays 
• 401K Retirement with matching contributions 
• Excellent medical, vision and dental insurance 
• Life insurance and disability insurance 
• Cell phone stipend 
• 3 weeks PTO 

Top Reasons our Employees Love Being Part of the Blue Alliance Family: 

1. Entrepreneurial Culture 
2. Fast-paced Flow, with a Variety of Projects 
3. Collaborative Work Environment 
4. Training & Certifications  
5. Career Growth Opportunities 

Ready for the next step?  

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.  

Please be advised we, United Systems, participate in E-Verify.