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United Service Organizations

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Director, Enterprise Applications Management

United Service Organizations

Arlington, VA • On-site

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Why join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job � it's a calling, and we believe in doing what you love and loving what you do.
A Certified Great Place to Work�
Don't just take our word for it�our people have spoken. According to the Great Place to Work� 2025�2026 survey:
  • 96% feel good about how we support the community
  • 94% are proud to tell others they work at the USO
  • 92% say their work has special meaning�it's not �just a job�
  • 91% felt welcomed from day one
  • Over 88% agree all employees are treated fairly, regardless of race or gender

The Director, Enterprise Applications Management is responsible for the strategic leadership, delivery, and continuous improvement of the USO's enterprise applications portfolio. It serves as the primary liaison between business stakeholders and technology teams, ensuring that enterprise applications support USO strategic objectives, enhance operational effectiveness, and deliver measurable value for the USO and the people that we serve.
Principal Duties and Responsibilities (*Essential Duties)
  • Partner with USO Business Units to execute on a wide variety of strategic and transformative technology projects and deliver applications and platform upgrades with the intended outcome of improving the efficiency and effectiveness of the USO mission.*
  • Leads a team of agile delivery resources (comprised of product managers, business analysts, application specialists, and project managers) responsible for managing demand intake, requirements analysis, application roadmaps, solution delivery, and ongoing application support.*
  • Analyze, scope, develop plans, and coordinate IT resource allocation, utilizing agile methodologies to execute digital projects and initiatives in support of USO's vision, mission, and strategic goals from project intake through operational go live and continued enhancement. Guide backlog management, sprint planning, release planning, and prioritization activities.*
  • Evaluate emerging technologies and recommend opportunities for innovation and operational improvement to meet requirements driven by business need.*
  • Serve as a trusted advisor to business leaders and department stakeholders. Build strong partnerships across functional areas to ensure alignment between business goals and application capabilities to achieve business and mission objectives. Develop business case justifications and cost/benefit analyses for the initiatives and spending.*
  • Define, Implement and audit IT performance metrics to assess operating costs, productivity levels and upgrade requirements for existing enterprise applications. Manage IT operational and strategic planning, including business requirements, project planning, organizational oversight, and vendor management.*
  • Balance competing demands across departments while ensuring resource optimization for the enterprise applications managed.*
  • Lead, manage and mentor assigned IT staff. Foster a culture of accountability, innovation, collaboration, and continuous improvement. Perform assigned duties in the absence of Vice President, Information Technology.*
  • Maintain transparency into portfolio health, project status, risks, dependencies, and outcomes.
  • Promote agile and product management best practices throughout the organization.
  • Contribute to the composition of a long-range technology roadmap that will align with the organization's strategic plan outlining phased solutions that enable the achievement of business outcomes for USO Business Units.
  • Other duties as assigned.
  • This is an in-person position located in Arlington, VA.

Job Specifications
  • Bachelor's Degree in Information Technology, Computer Science, Business Administration or related field preferred. Project Management Professional (PMP) and Agile Practitioner certifications preferred.
  • 10+ years progressive work experience in an IT leadership or management role, including 5+ years in a supervisory capacity. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
  • 5+ years directing application/product management for enterprise services of an organization, preferably an enterprise instance of Salesforce.
  • Hands on experience and understanding of data integration, the Salesforce Nonprofit Cloud, Salesforce Marketing Cloud, Agentforce 360, and online fundraising technologies a plus.
  • Demonstrated ability to coach and lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
  • Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business and accounting functions including project management and budgeting.
  • Excellent, all-round communicator with proven leadership ability.
  • Excellent interpersonal skills, ability to work with diverse personality types.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
  • Must be a strong advocate of the USO's mission to lift the spirits of America's troops and their families.

Details
  • The salary range for this position is $144,000-$180,000.
  • To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.
  • This is an in-person position located in Arlington, VA.
  • Resume and cover letter are required for full consideration.
  • Background check � education, criminal and driving required.
  • The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that's not enough to convince you, here are some direct quotes from employees:
  • The organization truly cares about the people who work here.
  • There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
  • Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
  • The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
  • The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.

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