UDT

Job Summary:
UDT is a national technology solutions provider that modernizes and manages technology environments for various sectors. The Wireless Network Specialist is responsible for the installation, configuration, support, and maintenance of wireless networking solutions, ensuring reliable connectivity and secure access across customer environments.
Responsibilities:
• Configure, deploy, and maintain wireless access points, SSIDs, and related network equipment.
• Perform day-to-day administration of wireless networks using Cisco Meraki and other cloud-managed networking platforms.
• Monitor wireless network performance and identify connectivity, coverage, or capacity concerns.
• Troubleshoot wireless client connectivity issues involving laptops, mobile devices, printers, IoT devices, and other wireless endpoints.
• Escalate complex wireless issues to senior engineering resources when necessary.
• Assist with wireless network deployments, equipment installations, and site rollouts.
• Support access point replacements, firmware upgrades, and configuration changes.
• Participate in wireless expansion projects and office relocations.
• Assist with basic wireless coverage validation and signal testing activities.
• Maintain accurate documentation of wireless configurations, inventory, and network diagrams.
• Support incident, request, problem, and change management processes.
• Provide technical support during planned maintenance windows and service upgrades.
• Participate in on-call rotation activities as assigned.
• Provide technical support to internal teams and customers regarding wireless network services.
• Collaborate with Network Engineering, Security, Service Desk, and Infrastructure teams to resolve issues.
• Communicate technical findings and recommendations clearly to both technical and non-technical stakeholders.
• Deliver a professional customer experience during onsite and remote engagements.
Qualifications:
Required:
• Associate degree in Information Technology, Computer Science, or related field preferred.
• Equivalent work experience may be substituted for formal education.
• 1–3 years of experience supporting enterprise networking or wireless infrastructure.
• Experience supporting end-user connectivity and network-related incidents.
• Understanding of TCP/IP, DNS, DHCP, VLANs, wireless networking, and basic routing concepts.
• Familiarity with enterprise wireless standards and technologies including 802.11ac and 802.11ax.
• Strong analytical and problem-solving abilities.
• Ability to diagnose and resolve wireless connectivity and performance issues.
• Ability to maintain accurate technical documentation.
• Strong organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to effectively work with customers, vendors, and internal teams.
• Working knowledge of Incident Management, Problem Management, Change Management, Asset Management, Service Level Management.
• Demonstrates accountability, professionalism, and attention to detail.
• Capable of working independently on routine tasks while seeking guidance on complex issues.
• Maintains a customer-first mindset and commitment to service excellence.
• Continuously develops technical skills and industry knowledge.
Preferred:
• Experience working with Cisco Meraki, Cisco Wireless, Aruba, or similar wireless technologies.
• Cisco Certified Network Associate (CCNA)
• Cisco Meraki CMNA
• CompTIA Network+
• CompTIA Security+
• Experience configuring and supporting wireless access points and cloud-managed wireless platforms.
• Understanding of wireless security concepts including WPA2/WPA3 and guest access configurations.
• Good Understanding of Meraki profile configurations and Dashboard.
Company:
UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. Founded in 1995, the company is headquartered in Doral, USA, with a team of 201-500 employees. The company is currently Growth Stage.