IT Support Specialist
Pearl, MS · On-site
Trilogy Communications Inc. is a part of the global industrial organization Marmon Holdings, which is backed by Berkshire Hathaway. They are seeking an IT Support Specialist to provide first-level ...
Trilogy Communications
4 jobs near Columbus, OH
IT Support Specialist
Pearl, MS · On-site
Trilogy Communications Inc. is a part of the global industrial organization Marmon Holdings, which is backed by Berkshire Hathaway. They are seeking an IT Support Specialist to provide first-level ...
Environmental Health and Safety Manager
Pearl, MS · On-site
$80 - $100/hr
Trilogy Communications is seeking an experienced Environmental, Health & Safety (EHS) Manager to lead all safety and compliance initiatives at its Pearl, Mississippi facility. Key Responsibilities
New
Environmental Health and Safety Manager
Pearl, MS · On-site
$80 - $100/hr
Trilogy Communications is seeking an experienced Environmental, Health & Safety (EHS) Manager to lead all safety and compliance initiatives at its Pearl, Mississippi facility. Key Responsibilities
New
Quality Assurance Manager
Pearl, MS · On-site
$70 - $90/hr
Effective communication with hourly personnel, all levels of management, customers and external vendors, inspectors, etc. * Strong oral and written communication skills, coupled with conceptual and ...
New
Quality Assurance Manager
Pearl, MS · On-site
$70 - $90/hr
Effective communication with hourly personnel, all levels of management, customers and external vendors, inspectors, etc. * Strong oral and written communication skills, coupled with conceptual and ...
New
Principal Design Engineer
Pearl, MS · On-site
$90 - $120/hr
Strong verbal and written communication skills across all organizational levels. * Proficiency with lab and simulation software. * Continuous improvement mindset with active participation in business ...
Principal Design Engineer
Pearl, MS · On-site
$90 - $120/hr
Strong verbal and written communication skills across all organizational levels. * Proficiency with lab and simulation software. * Continuous improvement mindset with active participation in business ...
Full-time
Re-posted 20 days ago
Job description
Job Summary:
Trilogy Communications Inc. is a part of the global industrial organization Marmon Holdings, which is backed by Berkshire Hathaway. They are seeking an IT Support Specialist to provide first-level support to end users in various environments, ensuring systems run efficiently and minimizing downtime.
Responsibilities:
• Serve as the first point of contact for end users across manufacturing, office, and remote locations, providing support via phone, email, in-person, and remote tools
• Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, shop floor terminals, and Wi-Fi/VPN, with a focus on minimizing production downtime
• Install, configure, and maintain Windows systems, applications, and peripheral equipment in both office and manufacturing environments
• Support day-to-day use of the ERP system (Axis by Aptean), assisting users with data entry, basic troubleshooting, and documentation; partner with the ERP Manager for more complex issues
• Manage helpdesk tickets, prioritize based on business impact, and escalate as needed
• Perform routine preventive maintenance, asset inventory tracking, and hardware/software audits across manufacturing equipment and IT infrastructure
• Document issue resolutions and create user guides or quick reference materials to reduce recurring problems
• Assist with IT onboarding/offboarding, software deployments, and small-scale projects such as system upgrades or device rollouts
• Collaborate with the IT team, production supervisors, and vendors to ensure smooth daily operations
Qualifications:
Required:
• 2–4+ years of IT support or helpdesk experience, ideally within a manufacturing or industrial environment
• Hands-on experience with hardware, software, Windows OS, Microsoft 365, Active Directory, and basic networking
• Strong problem-solving skills with the ability to communicate effectively with non-technical users
• Self-motivated, customer-focused, and comfortable taking ownership of issues
• Highly organized with the ability to prioritize in a fast-paced environment
• Comfortable working in a manufacturing setting, with occasional off-hours or on-call support for critical issues
Preferred:
• Experience with ERP systems in a manufacturing environment
• Familiarity with manufacturing-specific IT systems, including industrial PCs, shop floor data collection devices, and barcode/RFID systems
• Exposure to multi-site or hybrid environments (on-premises and cloud), including basic Azure or Microsoft 365 administration
• Experience working cross-functionally with production teams, operations, or external vendors in an industrial setting
Company:
Trilogy Communications, Inc. is a leading designer, manufacturer, and marketer of coaxial cable for the wireless communications industry. Founded in 1985, the company is headquartered in Pearl, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Trilogy Communications Inc. is a part of the global industrial organization Marmon Holdings, which is backed by Berkshire Hathaway. They are seeking an IT Support Specialist to provide first-level support to end users in various environments, ensuring systems run efficiently and minimizing downtime.
Responsibilities:
• Serve as the first point of contact for end users across manufacturing, office, and remote locations, providing support via phone, email, in-person, and remote tools
• Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, shop floor terminals, and Wi-Fi/VPN, with a focus on minimizing production downtime
• Install, configure, and maintain Windows systems, applications, and peripheral equipment in both office and manufacturing environments
• Support day-to-day use of the ERP system (Axis by Aptean), assisting users with data entry, basic troubleshooting, and documentation; partner with the ERP Manager for more complex issues
• Manage helpdesk tickets, prioritize based on business impact, and escalate as needed
• Perform routine preventive maintenance, asset inventory tracking, and hardware/software audits across manufacturing equipment and IT infrastructure
• Document issue resolutions and create user guides or quick reference materials to reduce recurring problems
• Assist with IT onboarding/offboarding, software deployments, and small-scale projects such as system upgrades or device rollouts
• Collaborate with the IT team, production supervisors, and vendors to ensure smooth daily operations
Qualifications:
Required:
• 2–4+ years of IT support or helpdesk experience, ideally within a manufacturing or industrial environment
• Hands-on experience with hardware, software, Windows OS, Microsoft 365, Active Directory, and basic networking
• Strong problem-solving skills with the ability to communicate effectively with non-technical users
• Self-motivated, customer-focused, and comfortable taking ownership of issues
• Highly organized with the ability to prioritize in a fast-paced environment
• Comfortable working in a manufacturing setting, with occasional off-hours or on-call support for critical issues
Preferred:
• Experience with ERP systems in a manufacturing environment
• Familiarity with manufacturing-specific IT systems, including industrial PCs, shop floor data collection devices, and barcode/RFID systems
• Exposure to multi-site or hybrid environments (on-premises and cloud), including basic Azure or Microsoft 365 administration
• Experience working cross-functionally with production teams, operations, or external vendors in an industrial setting
Company:
Trilogy Communications, Inc. is a leading designer, manufacturer, and marketer of coaxial cable for the wireless communications industry. Founded in 1985, the company is headquartered in Pearl, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Trilogy Communications
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