Tovli

Job Summary

The Behavioral Health Technician (BHT) provides direct support to clients in a Mental Health and Substance Use Disorder (SUD) Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP), including those residing in affiliated sober living or supportive housing. Responsibilities include client supervision, transportation, housing support, and maintaining a safe, structured, and recovery-oriented environment across both clinical and residential settings.

Essential Duties and Responsibilities

Client Care & Supervision

• Provide direct, non-clinical support to clients in PHP and IOP services
• Supervise clients during program hours, breaks, and transitions
• Observe and document client behavior, mood, engagement, and interactions
• Reinforce program rules, expectations, and recovery-oriented behaviors
• Maintain appropriate professional boundaries at all times

Transportation Responsibilities

• Safely transport clients to and from programming, medical/psychiatric appointments, meetings, and other approved activities
• Conduct and document vehicle inspections to ensure safety and compliance
• Maintain accurate transportation logs, mileage records, and client attendance tracking
• Ensure client readiness and timeliness for scheduled transportation
• Enforce transportation rules (e.g., seatbelt use, appropriate behavior)
• Respond appropriately to emergencies or incidents during transport

Sober Living / Supportive Housing Responsibilities

• Monitor client behavior and compliance within sober living environments
• Enforce house rules, curfews, and program expectations
• Conduct routine room checks and ensure cleanliness and safety of the residence
• Perform and/or assist with random drug and alcohol screenings as required
• Support medication observation (if applicable and within scope, per policy)
• Assist clients with daily living skills (ADLs), including hygiene, organization, and basic responsibilities
• Facilitate or support house meetings and community-building activities
• Document incidents, rule violations, and notable client behaviors in housing settings
• Coordinate with clinical staff regarding client progress, concerns, or behavioral changes

Program & Group Support

• Assist clinicians with group setup, materials, and environment preparation
• Co-facilitate or lead psychoeducational or skills-based groups as assigned (within scope of training)
• Support activities focused on relapse prevention, coping skills, emotional regulation, and life skills

Safety & Crisis Management

• Maintain client safety in both clinical and housing environments
• Monitor for signs of relapse, withdrawal, emotional distress, or behavioral escalation
• Utilize de-escalation techniques and seek clinical support when needed
• Report all incidents, safety concerns, and changes in client condition immediately
• Follow all emergency protocols and reporting procedures

Documentation & Compliance

• Complete timely and accurate documentation, including shift notes, transportation logs, housing notes, and incident reports
• Maintain compliance with HIPAA and 42 CFR Part 2 confidentiality regulations
• Adhere to all company policies, licensing requirements, and accreditation standards (CARF/JCAHO)

Team Collaboration

• Communicate effectively with clinical, medical, and housing teams
• Participate in team meetings, trainings, and supervision
• Provide relevant client updates to support continuity of care

Qualifications

Required

• High school diploma or GED
• Minimum 1 year experience in behavioral health, substance use treatment, or related field
• Valid driver’s license with clean driving record and ability to be insured by the company
• Ability to safely operate company vehicles (vans/SUVs)
• Strong communication, observation, and documentation skills

Preferred

• Associate’s or Bachelor’s degree in Psychology, Social Work, or related field
• Experience in PHP, IOP, residential, or sober living environments
• CPR/First Aid certification (or willingness to obtain)
• CPI, MANDT, or other crisis intervention training

Skills & Competencies

• Trauma-informed, recovery-oriented approach
• Ability to manage multiple environments (clinical + housing)
• Strong organizational and time-management skills
• Calm, professional demeanor in high-stress situations
• Team-oriented with strong interpersonal skills
• Cultural competence and respect for diverse populations

Physical & Work Requirements

• Ability to stand, walk, and actively supervise clients for extended periods
• Ability to safely transport clients and sit for extended driving periods
• Ability to lift up to 25 lbs
• Ability to respond to crisis situations, including potential physical intervention (within training and policy)

Schedule

• Flexible scheduling based on program needs, including:
  • Daytime PHP/IOP shifts
  • Early morning transportation shifts
  • Evening/weekend housing coverage as needed

Equal Opportunity Statement

We are an equal opportunity employer and value diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.