Touch Infotech Hospitality & Retail It Solution

Company Description Touch Infomatics is a growing technology company specializing in IT solutions for the hospitality and retail sectors. The company focuses on delivering reliable, efficient, and scalable hardware and infrastructure to support point-of-sale systems, networking, and back-office operations. Touch Infotech collaborates closely with clients to understand business needs and provide tailored solutions that improve guest and customer experiences. Team members work in an environment that values problem-solving, innovation, and practical implementation of technology in real-world service settings.

Role Description This Hardware Engineer role is a hybrid position based in Delhi,/NCR OH, with a mix of on-site work at client locations and office, plus some work-from-home flexibility. The Hardware Engineer will design, configure, install, and maintain hardware systems used in hospitality and retail environments, including POS terminals, servers, workstations, peripherals, and networking equipment. Daily responsibilities include diagnosing and resolving hardware issues, performing preventive maintenance, ensuring system reliability, and supporting hardware rollouts and upgrades. The role also involves collaborating with software and support teams, documenting configurations and procedures, and recommending hardware improvements aligned with client requirements and industry standards.

Qualifications

• Strong knowledge of computer hardware components, peripherals, and system architecture relevant to hospitality and retail environments.
• Experience installing, configuring, and troubleshooting POS systems, workstations, servers, and related IT infrastructure.
• Familiarity with basic networking concepts (LAN/WAN, switches, routers, cabling) and hardware diagnostics tools.
• Ability to perform hands-on hardware maintenance, including replacements, repairs, and upgrades in live operational settings.
• Good documentation and organizational skills to track configurations, assets, and service activities.
• Effective communication skills and a customer-focused mindset when working with internal teams and client staff.
• Capacity to work in a hybrid model, including occasional travel to client sites in and around Delhi, OH.
• Preferred: Previous experience in hospitality or retail IT, familiarity with POS vendors and peripherals, and basic understanding of operating systems used on deployed hardware.
• Preferred education: Associate or bachelor’s degree in Computer Engineering, Electrical/Electronics, Information Technology, or a related field, or equivalent practical experience.