Tongue & Groove

Director of Estate Management & Renovations | Jupiter, Florida Company Overview

Tongue & Groove Property Services is a premier luxury estate management, renovation, and lifestyle services company serving discerning homeowners throughout Palm Beach County and beyond. We specialize in delivering white-glove estate management, luxury renovations, preventative property care, and seamless client experiences for high-net-worth individuals.

As part of the nationally recognized Tongue & Groove family of companies, our integrated approach combines estate management, architecture, design, construction, and concierge-level service under one trusted brand. Our clients expect excellence, discretion, responsiveness, and proactive leadership – and we deliver it with precision and care.

Position Overview

Tongue & Groove Property Services is seeking a highly experienced, polished, and driven leader to serve as our Director of Estate Management & Renovation Projects for the Jupiter and Palm Beach market.

This executive-level leadership role is responsible for overseeing luxury estate management operations while simultaneously managing high-end residential renovations, property improvements, and special projects for ultra-high-net-worth clients.

The ideal candidate is equally comfortable walking a luxury estate with a homeowner, managing complex renovation projects, leading operational teams, coordinating subcontractors, and cultivating long-term client relationships built on trust and exceptional service.

This individual must possess strong leadership abilities, construction and renovation expertise, operational discipline, exceptional communication skills, and a hospitality-driven mindset. The right candidate thrives in a fast-paced luxury environment, understands the expectations of affluent clientele, and takes tremendous pride in delivering an exceptional product and client experience.

Our Culture

At Tongue & Groove, we believe in servant leadership, unmatched attention to detail, and a relentless commitment to elevated living for our clients. Our team is comprised of high-integrity professionals who take pride in their work, act with discretion, and thrive in an environment that values excellence, trust, and growth.

Our Company Beliefs

Warrior’s Spirit

Work hard with urgency. Desire to be the best. Make the numbers.

Servant’s Heart

Have a humble heart. Follow the golden rule. Serve the client.

Fun-Loving Attitude

Celebrate successes. Enjoy your work and those you work with. Don’t take yourself too seriously.

Exceptional Communication

Respond with calm, care, and creativity. Know what to say and what not to say.

Our Brand Promise

Never compromise quality or coolness.

Essential Duties & Responsibilities Estate Management Leadership & Operations

• Oversee the day-to-day operations of luxury residential estates throughout the Jupiter and Palm Beach markets.
• Ensure all homes are maintained to the highest standards and remain secure, organized, guest-ready, and proactively cared for.
• Lead House Managers, Estate Executives, Estate Technicians, subcontractors, vendors, and support staff to ensure seamless operations and superior service delivery.
• Develop and maintain operational procedures, property standards, inspection checklists, and preventative maintenance programs.
• Coordinate schedules, workflows, and service priorities across multiple properties.
• Serve as the primary escalation point for operational issues, emergencies, and client concerns.

Luxury Renovation & Project Management

• Manage multiple high-end residential renovation and improvement projects from estimation through completion.
• Develop project scopes, budgets, schedules, procurement timelines, and subcontractor coordination plans, alongside a Project Coordinator.
• Collaborate with architects, designers, consultants, and internal teams to ensure successful project execution.
• Oversee onsite construction activities, ensuring projects are completed on time, within budget, and to Tongue & Groove quality standards.
• Review project costs, proposals, invoices, and change orders with accuracy and accountability while maintaining documentation within company software systems.
• Monitor project profitability while protecting the client experience and maintaining exceptional craftsmanship.
• Ensure all work complies with construction drawings, specifications, building codes, and safety standards.
• Conduct site walks, punch list reviews, and quality control inspections throughout all project phases.

Client Experience & Relationship Management

• Build and maintain trusted relationships with high-net-worth homeowners and estate representatives.
• Deliver a proactive, responsive, and highly personalized client experience.
• Communicate professionally regarding schedules, budgets, property conditions, and project progress.
• Handle sensitive situations with discretion, professionalism, and urgency.
• Anticipate client needs and identify opportunities to enhance the homeowner experience and expand services.

Team Leadership & Accountability

• Lead, mentor, and develop team members while fostering a culture of accountability, professionalism, and excellence.
• Establish clear expectations and maintain high performance standards across the division.
• Assist with recruiting, onboarding, training, and developing team members and subcontractors.
• Promote strong communication, organization, and operational discipline throughout the team.
• Conduct regular performance evaluations and ongoing coaching.

Vendor & Financial Oversight

• Develop and maintain strong relationships with subcontractors, vendors, and service providers.
• Hold vendors accountable for quality, responsiveness, professionalism, and schedule adherence.
• Oversee operational budgets, labor planning, renovation budgets, and expense management.
• Review estimates, proposals, purchase orders, invoices, and client billing for accuracy and profitability.
• Identify opportunities for operational efficiencies, enhanced service offerings, and improved margins.
• Ensure BuilderTrend, Ressio, CRM platforms, and company systems are updated accurately with schedules, budgets, documentation, and reporting.
• Provide regular operational and financial updates to company leadership.

Quality Control & Operational Excellence

• Maintain impeccable standards for cleanliness, organization, craftsmanship, and presentation across all properties and projects.
• Ensure all work reflects the Tongue & Groove luxury brand and commitment to no-defect construction and service.
• Conduct regular property audits and project inspections to ensure consistency and accountability.
• Drive continuous improvement in systems, procedures, and service delivery.

Qualifications & Experience

• 7+ years of experience in luxury residential estate management, high-end construction, renovation project management, or a related field, preferably in Palm Beach County.
• Strong knowledge of luxury residential construction, renovation processes, property systems, and preventative maintenance.
• Experience managing multiple projects, vendors, and client relationships simultaneously.
• Exceptional organizational, leadership, and communication skills.
• High emotional intelligence and ability to work effectively with affluent clientele.
• Strong financial awareness, including budgeting, estimating, and project cost management.
• Proficiency with BuilderTrend, CRM systems, and Microsoft Office/Google Workspace.
• Ability to lead teams while remaining hands‑on when necessary.
• Strong sense of urgency balanced with exceptional attention to detail and quality.
• Professional appearance, demeanor, and communication style required.
• Valid driver’s license and ability to travel locally between properties and project sites.

Key Attributes

• High integrity and professionalism
• Hospitality-driven mindset
• Calm under pressure
• Strong problem-solving abilities
• Process-oriented and highly organized
• Passion for luxury homes, craftsmanship, and service
• Self-starter with leadership capabilities
• Excellent follow-through and accountability
• Ability to thrive in a fast-paced, evolving environment
• Commitment to excellence in every detail

Compensation & Benefits

• Competitive salary based on experience
• Performance-based bonus opportunities
• Company vehicle
• Company cellphone and technology package
• Health insurance contribution
• Paid time off and holidays
• 401(k) with employer match
• Opportunity for long-term growth within a rapidly expanding luxury brand

Why Join Tongue & Groove?

Tongue & Groove offers a rare opportunity to join a nationally recognized luxury brand that combines estate management, architecture, design, construction, and concierge-level services under one roof.

We are building something exceptional in the Florida market and are seeking leaders who want to pioneer the future of luxury estate management and renovation services in Palm Beach County.

If you are passionate about excellence, leadership, craftsmanship, client experience, and building meaningful long-term relationships, we would love to speak with you.

Application Process

We offer competitive compensation based on experience. If you are a dedicated professional looking for an opportunity to contribute to a dynamic organization, please submit your resume for consideration. We look forward to reviewing your application.

All Applicants must take the Predictive Index Behavioral Assessment and the Cognitive Assessment. Both assessments must be completed to be considered for employment.