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Position Description: The process for determining if a Soldier is FMC is very detailed. There are developed timelines, so Soldiers and their families are not left in limbo receiving medical care. The process also provides a decision point, so mission commanders are not left in limbo either on the deployment capability of Soldiers assigned to their units. The case management team ensures the Soldiers receive the correct treatment for any injuries or illness. They do this through identifying medical appointment requirements for the Soldiers. All appointments and follow-ups are tracked in healthcare systems within the Medical Operations Data System which encompasses several applications and systems such as MEDPROS, Medchart or, eCase systems. The service member is tracked through the Integrated Disability Evaluation System (IDES). The service member is referred to the disability system within 1 year of being diagnosed with a medical condition that prevents deployment. The service member is referred to a medical evaluation board (MEB) and navigates the process within 140 days. If the injury or illness is severe the service member is referred to the Physical Evaluation Board and must navigate that process within 120 days. The entire determination process should be completed within 305 days from initial start of the MEB.
The Medical Assistant supports this process and others on the case management team.
Experience and Qualifications:
• Shall be able to fluently read, write, speak, and fluently understand English.
• Be a U.S Citizen.
• Knowledge of medical terminology, simulation and integrating technology and ability or aptitude to learn and understand required integration software.
• Must be able to communicate both verbally and in writing.
• Must possess the ability to multi-task and work in an environment with constant interruptions and reorganization.
• High level writing, facilitation, problem solving, analytic, and briefing preparation communications/briefing skills, and minute taking skills, and other duties as assigned.
Duties:
• Provides support to the case management team as required
• Shall complete medical and administrative charting in eCase NLT 48 hours after contact with Soldier, medical professional, or unit.
• Request profile exams/evaluations and audiology exams at physical exam center.
• Coordinate Soldier treatment plans with appropriate medical facilities.
• Submit case processing, medical documentation, and profile concerns to military/contacted provider.
• Attend PHA events as determined by the needs of the state and the individual units.
• Ensure those Soldiers referred by a provider are followed by the case management team.
• Become familiar with the regulations and policies applicable to Individual Medical Readiness (IMR) and deployment, to include the AR 40-501 and other applicable guidance.
• Ensure all medical documentation received from the Soldier and/or their medical team is received and placed in appropriate electronic record, as well as the Soldier’s hard copy record, NLT 5 days after receipt.
• Review and track health assessment (PHA, SRP) lab results and contact SM and educate on lifestyle modifications.
• Upload medical documents of case managed Soldiers into Health Readiness Record (HRR).
• Stamp all medical documents for verification after uploading.
• Index uploaded medical documents.
• Provide Records Custodian or delegate with all relevant medical/dental documentation received by units or Soldier.
• Enter immunizations, designation of pregnancy, eye exams, and medical warning tags into MODS.
• Provide all medical documents received for case management to Records Custodian to be filed using a document evidencing transfer of custody from the contractor to the government. Copy of each supporting transfer document shall be provided to the COR at the end of each month no later than 7 calendar days at the end of the month.
• Track medical appointments by communication with unit to ensure Soldier attendance and submission of follow up documentation.
• Log into eCase any contact with SM (email, voice call, or personal interview) NLT 48 hours after contact.
• Communicate with delegated government personnel to track compliance versus noncompliance with maintaining medical readiness.
• Monitor MEDPROS to ensure all scheduled services are completed/updated and current medical status is reflected.
• Report Medical Readiness of Soldier to the Commander (or his/her designated representative) during monthly MRC MACOM meeting and as requested in order to provide current case statuses.
• Ensure Soldiers with T3, T4, P3 or P4 profiles are case managed in the eCase module.
• ECase records shall be reassigned within 5 working days of contractor personnel changeover.
Place and Performance of Services: The contractor shall provide services between the hours of 0730-1630, Monday through Friday except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Working Saturday or Sunday is possible under this contract and will depend on the mission requirements. Performance shall be at Camp Niantic, Building 804 located at 38 Smith St., Niantic, Connecticut 06357
Knowledge, Skills and Abilities: Medical Terminology - • Knowledge of medical terminology, simulation and integrating technology and ability or aptitude to learn and understand required integration software. Compliance & Regulations - Awareness of patient privacy rules like HIPAA and state-specific scopes of practice. Administrative Competence - Managing appointment scheduling, electronic health records (EHR) Communication - Active listening and clear verbal delivery to educate patients. Working with clinical and administrative staff daily $43,784.00 - $43,784.00 Hourly