Tiger Resourcing Group

Systems Engineer

Reports To:

Central
Systems Support Manager

 

Responsibilities/Authority:

The Systems Engineer is a resource that provides computer system
support to projects company-wide. Support includes onsite client support and
external (client) computer systems at company facilities or located within the
client’s facilities. They are responsible for ensuring end-users effectively
utilize products and programs without interruption. As a main point of contact
for the client, the Systems Engineer will continuously identify areas of
improvement and contribute solutions and is responsible for computer
application availability, hardware & software upgrades, troubleshooting,
documentation, and user support.

 

Most
important work tasks:

•   Customer
liaison; respond to operational questions and issues

•   Responsible
for training operations staff on any platforms, products, or features as they
are introduced to the client.

•   Resolve
hardware, software, and communications issues which may require coordination
with outside vendors and upgrade administration.

•   Facilitate
client meetings and change control processes as required, including development
and presentation of change proposals.

•   Document
network/system architecture, configuration settings and troubleshooting
procedures

•   Design,
install, configure, and maintain networks, file servers, application solutions,
workstations, and servers.

•   Responsible
for the configuration, monitoring, and security of clients’ data network and
systems.

•   Manage
system backups and recovery using applicable backup software and procedures

•   Manage
and triage issues based on specific SLA guidelines (varies per client) and
track through resolution process.

•   On-call
support will be required during off-hours

•   Assess
and identify areas for improvement with a solution-based approach, including
recommending upgrades that support the development of technical standards and
applications.

 

Additional
Responsibilities

•   Responsible
for server and PC functionality, security and analysis with respect to Traffic
Management Systems.

•   Acts
as primary organizational interface with vendor and provides internal analysis
and support

•   Manages
the performance of multiple hardware and software platforms

•   Resolves
server/PC problems and offers additional technical assistance to users

•   Manages
the acquisition, installation, and maintenance of the organization's file
servers, database servers, desktop computers, and other cloud or on-premise
infrastructure.

•   Work
jointly with Project Managers, Database Administrator(s), and
Programmer/Analyst(s) to define needs and requirements for continued operation,
upgrade, and security of clients’ systems

•   Work
jointly with Software Engineers and Software Quality Assurance teams in testing
and implementing applications and products.

•   Document
all modifications, installations, and other changes as they occur.

•   Cross-train
with other applicable positions and vendors, as appropriate, to better support
and suggest improvements to the client.

Experience:

Competencies

•   Excellent
oral and written communication skills

•   Technical
Troubleshooting skills

•   Customer-oriented,
positive, flexible, and self-motivated

•   Must
work well independently

•   Excellent
Technical training and documentation skills

•   Excellent
attention to detail

 

 

Qualifications

•   3+
years of relevant experience

•   Experience
working with different server operating systems, computer languages, equipment,
network configuration/environments, and topologies

•   Experience
working with cross-functional teams

•   Experience
with reporting applications to modify and run reports a plus

•   Experience
with remote access software and database administration

•   Experience
with various communications platforms, (i.e. Twisted pair, Cellular, fiber)

•   Operational
experience supporting a 24x7x365 environment

•   Experience
with the software development lifecycle, including change control and
configuration management

 

Education
Requirements

•   BS
degree or 3+ years of equivalent technical training/relevant experience