Tierfiveimaging

Responsibilities

• Provide second tier support to end users by handling escalated incidents and service requests.
• Responsible for handling additional project work as assigned by management.
• Analyze existing systems and make proactive recommendations for improvements to customer environments and application landscapes.
• May assist in implementing and supporting systems, GPO, VMware, Azure and other cloud technologies, and networking configurations.

Qualifications

• 3+ years of recent computer, server, and network troubleshooting experience.
• Advanced knowledge of current Microsoft desktop and server operating systems.
• Advanced knowledge of computer and server hardware.
• Advanced knowledge of server-based technologies and services such as Active Directory, Exchange, domain services, group policy objects, and other server applications.
• Experience with operating system migrations (Windows 7 to Windows 10 as an example) and the associated challenges involved.
• Experience with creating Windows PowerShell scripts and deployment.
• Strong experience with Office 365 client-side support; tenant administration being a plus.
• Familiarity with network troubleshooting and design.
• Experience with Remote Management and Monitoring (RMM) tools, patching, and asset management.
• Familiarity with hosted cloud solutions and Infrastructure as a Service (IaaS).
• Strong system and maintenance documentation skills.
• Experience with ITSM tools and procedures and other service desk concepts.
• Previous experience in a managed services environment preferred.
• Experience with data center backup solutions (Azure Site Recovery, Carbonite, AppAssure, etc.) desired.

Benefits

• Competitive Compensation Packages.
• Employee Subsidized Medical Premiums.
• Dental and Vision Coverage.
• Paid Time Off.
• 401K with company contribution.
• Hardware and Software Reimbursement.
• Paid Training.
• Tuition Reimbursement.
• Wellness Program and much more.
• Parental leave.
• Health insurance.
• Healthcare spending or reimbursement accounts such as HSAs or FSAs.
• Other types of insurance.
• Retirement benefits or accounts.
• Education assistance or tuition reimbursement.
• Gym memberships or discounts.
• Workplace perks such as food/coffee and flexible work schedules.

Job Type: Full-time

Location: United States (required)