Tides Network

About Tides

Tides is a nonprofit and philanthropic organization committed to advancing social justice. We work across the social sector to shift power to communities of color and other groups historically denied power.

Centering equity and justice in everything we do, we collaborate in deep partnership with movement leaders, nonprofits, donors, foundations, and corporations to amplify the impact of their work by providing services like fiscal sponsorship, donor advised funds, grant making, and a variety of innovative solutions. Learn more at tides.org.

About this Role

The Sr. Benefits Analyst is the operational owner of the benefits and retirement function for ~800 employees across Tides Network and Tides Center. This role encompasses end-to-end health and welfare benefits administration, 403(b) and 457 retirement plan administration and compliance, financial reconciliation and billing, LOA and workers’ compensation oversight, and vendor management. The Sr. Benefits Analyst operates with significant autonomy over vendor relationships, billing reconciliation, and compliance execution, escalating renewal strategy, plan design, and budget decisions to the Total Rewards Director. The ideal candidate embodies Tides’ core values — Respect, Accountability, Creativity, Equity, and Empowerment — and brings deep technical proficiency and a service-oriented mindset.

What you will DoBenefits Administration & Operations (50%)

• Administer all benefit programs (medical, dental, vision, life, disability, FSA/HSA, voluntary, COBRA); manage enrollments, QLE changes, terminations, and eligibility tracking.

• Audit enrollment and eligibility data; resolve discrepancies with vendors, carriers, and internal stakeholders.

• Manage benefits inbox daily; handle employee verification requests and coordination of benefits.

• Serve as escalated contact for complex benefits inquiries and cross-functional cases.

• Support new hire benefits education and offboarding; own end-to-end open enrollment.

Billing, Financial Processing & Reconciliation (25%)

• Own carrier billing across multiple vendors; reconcile via reconciliation vendor, resolving retro adjustments, terminations, and eligibility mismatches.

• Process invoices, check requests, and payment submissions; partner with Finance/AP; maintain audit documentation.

• Identify opportunities to streamline billing/reconciliation; partner with HR systems and Finance on automation.

Vendor Management (10%)

• Serve as primary vendor/carrier liaison; manage day-to-day service issues and escalations.

• Participate in renewals and service reviews; bring recommendations and analysis to the Director.

• Support new vendor implementation or system migration as needed.

Leave of Absence, PFL, & Workers' Compensation (5%)

• Primary liaison for third-party LOA vendor (FMLA, ADA, state leave, STD/LTD); respond to vendor questions and maintain eligibility alignment.

• Administer Paid Family Leave (PFL) forms and processing.

• Manage workers’ compensation claims communications with employees, carriers, and stakeholders.

• Maintain OSHA logs, compliance, and required posting.

• Ensure LOA/benefits/payroll alignment; distribute all required compliance notices.

Retirement Plan Administration & Compliance (5%)

• Administer 403(b) and 457 plans: enrollments, contribution changes, loans, withdrawals, distributions, and rollovers with the record-keeper.

• Liaise with record-keeper and investment advisor; manage service issues; participate in annual plan reviews.

• Reconcile employee and employer contributions with payroll.

• Coordinate Form 5500, nondiscrimination testing (ADP/ACP), RMDs, and plan audit support.

• Distribute required participant notices (SPD, Safe Harbor, QDIA, fee disclosures) within deadlines.

Compliance & Regulatory Reporting (5%)

• Ensure compliance with ACA, ERISA, HIPAA, COBRA, FMLA; prepare health/welfare Form 5500s, nondiscrimination testing, and state filings.

• Prepare biweekly benefits reports; maintain ADP/SharePoint records supporting audits and regulatory reviews.

What you will Bring

• Expert knowledge of benefits regulations: ACA, ERISA, HIPAA, COBRA, FMLA, ADA, state PFL laws.

• Working knowledge of 403(b) and 457 plan administration, IRS/DOL compliance, and record-keeper operations.

• Financial acumen in billing reconciliation, invoice processing, and cross-departmental coordination.

• Advanced ADP Workforce Now proficiency (benefits module, reporting).

• Advanced Excel: complex formulas, pivot tables, VLOOKUPs, ad hoc reporting.

• Workers’ comp and LOA oversight experience, including vendor liaison work.

• Strong vendor management skills; implementation experience a plus.

• Operates with autonomy on vendor relationships; escalates strategy appropriately.

• Clear, empathetic communicator; sound judgment with confidential information.

Ideal Experience

• Bachelor’s in HR, Business, or related field; equivalent experience accepted.

• 5 - 7 years progressive benefits/HR administration experience.

• 3+ years ADP Workforce Now strongly preferred.

• 403(b) and/or 457 retirement plan administration required; compliance and record-keeper liaison strongly preferred.

• Workers’ comp and LOA oversight required; STD/LTD familiarity preferred.

• Nonprofit or multi-state organization background strongly preferred.

• CEBS, CBP, PHR, or SPHR a plus; NAPA or ASPPA retirement credential a plus.

• Payroll/accounting familiarity a plus.

Life at Tides

Working at Tides connects you with world-class teammates, enduring relationships, and an inspired sense of purpose - while our employee benefits support our team’s talent and well-being. Our hybrid work model supports staff who are based across the United States, in addition to maintaining our offices in New York & San Francisco.

Equal Employment Opportunity

We look forward to reviewing applications from all qualified job seekers. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals, as well as members of the LGBTQIA+ communities. No applicant will be discriminated against because of their race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider qualified applicants with arrest and conviction records. Where required by state law, we utilize E-Verify as a part of our employment authorization process.

Applicants with Disabilities

Reasonable accommodation will be made so that all who are interested may participate in our interview process. If you are in need of an accommodation, please advise in writing at the time you apply.