Tidal Wave

E-Commerce Fulfillment Associate

At Tidalwave, we're more than a print shop — we're a full-service creative partner helping brands bring their vision to life. Based in Chattanooga, Tennessee, we combine high-quality screen printing, embroidery, and fulfillment with innovative marketing and e-commerce solutions for clients nationwide. Our team is passionate, fast-paced, and committed to excellence in everything from custom merchandise production to packaging, warehousing, and nationwide shipping. We thrive on creativity, collaboration, and continuous improvement — and we're proud to be one of Chattanooga's fastest-growing companies. If you're looking for a workplace where ideas matter, people come first, and growth is encouraged, you'll make waves here.

The E-Commerce Fulfillment Associate is responsible for accurately picking, packing, and preparing customer orders for shipment in a fast-paced 3PL environment. This role plays a critical part in ensuring orders are fulfilled correctly, on time, and in alignment with quality and brand standards.

Key Responsibilities

• Pick, pack, and prepare e-commerce orders according to established procedures
• Verify order accuracy including items, quantities, and customization requirements
• Prepare packages for shipment using appropriate materials and labeling
• Inspect products for defects, damages, or print errors prior to shipment
• Ensure packaging meets quality, branding, and carrier requirements
• Flag quality issues or discrepancies to leads or managers promptly
• Assist with inventory organization, restocking, and cycle counts as needed
• Maintain a clean, organized, and safe work area
• Support workflow adjustments during peak volume periods
• Accurately update order status and fulfillment actions in warehouse or order management systems
• Follow SOPs for fulfillment, safety, and quality control
• Report recurring issues or inefficiencies to leadership
• Work closely with fulfillment, print, logistics, and customer support teams
• Support cross-training and team coverage as business needs evolve

Qualifications

• Ability to follow detailed instructions and standard operating procedures
• Strong attention to detail and accuracy
• Ability to work efficiently in a fast-paced, production environment
• Dependable, punctual, and team-oriented
• Previous experience in e-commerce, fulfillment, warehouse, or production roles
• Familiarity with shipping carriers and labeling systems
• Experience working with pick/pack or warehouse management systems

Skills & Competencies

• High level of accuracy and consistency
• Ability to prioritize tasks and manage time effectively
• Strong work ethic and accountability
• Willingness to learn new processes and equipment
• Positive, team-focused attitude

Physical Requirements

• Ability to stand, walk, and move throughout the warehouse for extended periods
• Ability to lift and carry up to 40–50 pounds as needed
• Repetitive motions including lifting, packing, and scanning

Work Environment

• Warehouse or production environment
• May require overtime or flexible scheduling during peak seasons

Why You'll Love It Here:

The Challenge: Every day is an opportunity to sharpen your skills and take on new challenges.

The Team: Join a group of like-minded professionals who are serious about their work but enjoy the journey.

The Growth: We believe in promoting from within and investing in our people—your career path is yours to shape.

The Perks: We invest in our people, with a growing list of comprehensive benefits, and a work environment that celebrates both successes and learning moments.

• 401(k)
• Dental, Vision & Health Insurance
• Profit sharing
• Life Insurance
• Supplemental Benefits
• 1 hour paid lunch

Schedule:

Monday - Friday

9 am - 5 pm