Latchlink

We are currently unable to hire in NY, CA, IL, WA, MA, NJ, or CT.
If you\'re looking for work that actually makes a difference for moms, keep reading.

Who You Are
You\'ve spent at least 2 years in a remote customer service role, and you\'re good at it. You own your work without being chased, you catch the mistake before it becomes a problem, and you figure things out on your own instead of waiting to be told what to do. You\'re steady when someone on the other end of the line is stressed or emotional, and you never let it rattle how you show up. You want to be great at what you do, not just get by.

Why This Is Worth Your Time

• Full-time, remote, W-2 
• Health insurance, plus vision and dental
• 401(k) with optional match
• HSA option if you want it
• Raises tied to your performance and the responsibility you take on
• Real impact, every day you\'re helping moms through one of the hardest and most tender stretches of their lives

Who We Are
The Latchlink is a women-founded, women-led virtual lactation practice, and we\'re growing fast. Every month we support hundreds of moms across the country with insurance-covered breastfeeding care through pregnancy and postpartum. Everything we do runs through one question first: what\'s right for the mom on the other end. We\'re built on radical accountability and competitive greatness, so you\'ll be surrounded by people who own their lanes and hold themselves to a high standard.

What We Expect From You
You\'ll own the patient communication and the admin work that keeps everything moving:

• EHR data entry and keeping patient records accurate
• Verifying insurance coverage (we\'ll train you on our process)
• Making follow-up calls when needed
• Helping patients with scheduling and questions
• Taking on new projects as they come up

A few things are non-negotiable:

• At least 2 years of direct customer service experience in a remote role. This is a hard requirement. If you don\'t have it, please don\'t apply.
• Hands-on experience with EHR software and the ability to learn a new system quickly
• Confident in Google Workspace (Gmail, Docs, Sheets, Calendar, Drive)
• Comfortable using AI tools like Claude and ChatGPT in your daily work
• A quiet, private, distraction-free workspace
• Reliable high-speed internet
• Strong written and verbal communication

Some weekend availability is required as needed.

How to Apply
Email andrea@thelatchlink.com with:

• Subject line: Patient Care Coordinator with The Latchlink
• Your resume
• A 2–3 minute video on why you\'d be great in this role

Benefits eligible after 90 days: 

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote