Informatics Applications Group

TIAG is now hiring a ServiceNow Developer to lead the ServiceNow platform management functions as well as design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have technical knowledge of ServiceNow architecture and modules, administration, strong problem-solving skills, and the ability to work collaboratively across teams to deliver scalable, enterprise-grade solutions. This is a position that is 100% onsite (5 days/week at the ONR in Arlington). This position requires a Secret clearance to be able to start work. US or Naturalized Citizenship are a requirement for eligibility. Position Responsibilities: * Platform Management: Oversees configuration and maintenance of the ServiceNow platform. * User Administration: Manages user accounts, roles, and permissions. * Workflow Automation: Designs and implements workflows to streamline business processes. * Application Customization: Builds and customizes applications within ServiceNow. * User Support: Provides support and troubleshooting for end-users. * System Optimization: Monitors system performance and optimizes for efficiency. * Integrations: Implements and integrates new systems or add-ons. * Quality Assurance: Conducts testing to ensure system functionality and quality before deployment. Qualifications * Bachelor's degree from an accredited institution * 5+ years of related experience to include: * Proficient in configuring and customizing ServiceNow modules, including Incident Management, Change Management, and Asset Management etc. * Skilled in developing automated workflows, forms, and dashboards to align with organizational processes. * Experience integrating ServiceNow with enterprise systems such as HR systems, and financial tools. * Ability to establish API connections for seamless data exchange between ServiceNow and external platforms. * Knowledge of ServiceNow System Administration, including user roles, permissions, and access controls. * Experience providing operational sustainment support to ensure ServiceNow remains functional and efficient. * Skilled in creating real-time dashboards and generating custom reports for tracking IT service requests and performance metrics. * Experience capturing stakeholder feedback to improve ServiceNow functionality and user experience. * Ability to measure the quantitative impact of ServiceNow solutions on mission objectives. * Active Secret Clearance or current interim * IAT Level II certification (Security + or equivalent) and ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD TIAG is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status. The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations: The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300); Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); and Executive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).