Generation

Generation's Digital Talent Hub

Generation's Digital Talent Hub connects employers with pre-trained, job-ready digital talent. We empower employers with talent sourcing, workforce readiness, and performance monitoring support, helping build a strong digital workforce ecosystem across Africa.

Job Objective

We are seeking an organized, relationship-focused and performance-driven Client Manager to attract and oversee the onboarding of employer partners in Pan-Africa. You will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and delivering high-quality service. The focus of this role will be to create project opportunities via a creative design process with SME's.

Key Accountabilities & Responsibilities

Client Management

• Serve as primary relationship contact for global remote employer partners pan-Africa
• Manage effective DTH employer onboarding
• Conduct regular project management meetings, check-ins, and performance reviews
• Monitor project performance, retention, and satisfaction
• Maintain CRM and documentation of all employer interactions
• Track employer engagement, hiring outcomes, and performance data
• Project Coordination: Oversee the planning, execution, and delivery of projects, working closely with internal teams (talent and alumni management, marketing, operations, BD systems and administration).
• Provide weekly/monthly reports to program leadership
• Support program insights, alumni activities, and feedback loops
• Identify opportunities to expand services or introduce new solutions that add value for the client.
• Issue Resolution: Address client concerns promptly, troubleshoot problems, and ensure client satisfaction.
• Budget Management: Track project budgets, timelines, and resources to ensure efficient delivery and profitability.

Qualifications

Requirements

• Capable of effective account management, partnership management, talent placement or HR/recruitment roles
• Strong stakeholder management & communication skills
• Demonstrated ability to build and maintain business relationships
• Ability to manage multiple employers and priorities
• Experience in the African tech or talent ecosystem is a plus
• High level of initiative, professionalism & empathy
• Able to manage conflicts and escalate issues appropriately
• A deep understanding of DTH subject areas: Digital Marketing, Data Analytics, Customer Support, Sales or Web Development.

Key Competencies

• Relationship management
• Communication & presentation skills
• Reporting & record-keeping ability
• Problem-solving & adaptability
• Stakeholder engagement