ChillHouse

The ChillHouse is seeking a Center Director with strong leadership skills and a knack for business development and sales. Looking for a candidate who thrives in an entrepreneurial environment and has a background in health, wellness or retail management. As a Center Director, you’ll play the key role in cultivating an elevated lifestyle with our guests and staff. You will build a close partnership with the CEO of the business to build a strategy that will guide the growth of the center. The Center Director will be responsible for the overall function and performance of the business by enforcing the productivity of the staff and implementing new processes. The right candidate for this role will be ambitious and have the expertise to drive both efficiency and productivity within the staff. They will also display critical thinking to assist in their decision-making regarding business matters. This business is a start-up and as such the Center Director will work alongside the owner to develop and throw weekly events leading up to the ribbon cutting in November 2026. This will be the official grand-opening however we are open and ready to serve customers now.

Job duties:

*Provides excellent leadership and management to create a positive, successful environment for staff and guests.

*Properly manages and exceeds all ChillHouse sales and operational budgets.

*Leads and coordinates initial and ongoing sales initiatives (pre-sale events, corp. events, outreach).

*Responsible for overseeing the sales process and systems.*

*Manages, monitors, coaches, develops and evaluates the performance of all staff members including medical.

*Monitor the hiring, training and scheduling of all the ChillHouse staff.

*Responsible for recruiting and onboarding ALL new staff

*Develops a high energy culture through contests and upholds incentive-based motivation.

*Trains and mentors’ staff for ongoing success and future growth.

*Properly empowers, monitors, evaluates, and implements disciplinary actions involving staff.

*Timely response and follow through with all The ChillHouse corporate/owner requests

*Enforces ChillHouse's corporate policies, business practices, systems and processes.

*Ensures that all front desk systems are followed such as proper guest Check-In, telephone inquiries (general and sales related), guest registration, delinquent account procedures, and services.

*Provides and maintains the highest level of guest service.

*Provides effective decision-making regarding guest service issues.

*Plans and promotes special events for the center on a monthly basis for effective outreach and community involvement.

*Responsible for ensuring that the center is clean, maintained, and to EBR standards at all times.

*Develop and maintain relationships with existing/new community businesses for collaboration and ongoing business interaction.

*Understand and interpret Business Intelligence (KPI’s) to find opportunities and provide solutions to drive center growth.

*Must submit monthly schedule and weekly reports to Franchisee outlining work hours and activities performed

*Conduct regular 1:1 and team meetings to communicate brand objectives, promotions, performance goals, trends and other relevant information

*Audit and verify payroll information during each pay cycle including profit and loss statements

The ChillHouse is an upscale wellness service retailer of cryotherapy, infrared therapy, compression, and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first-class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional cryotherapy experience they deserve.
Position Overview: As the leader, the Center Director is responsible for overseeing all aspects of center operations. The Center Director is directly responsible for achieving sales goals through exceptional guest service, marketing the center, sales growth, cost control, and P&L accountability. The Center Director will also be responsible for continuing the education of other employees and maintaining safety protocols within the center.
The ideal candidate should be action-oriented, sales-driven, ambitious, display leadership, cultural fit, upbeat, confident, honest, detailed, and goal-oriented. This person will identify and solve problems, set expectations and goals, and delegate tasks but should also be able to assist the team members on an individual level should they need help. This candidate shall also possess the skills necessary to autonomously manage with minimal direct supervision.