Texas A&M

Job Title

Clinic Services Associate

Agency

Texas A&M University Health Science Center

Department

Oral Surgery

Proposed Minimum Salary

Commensurate

Job Location

Dallas, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

A part of the Texas A&M University Health Science Center, Texas A&M College of Dentistry (https://dentistry.tamu.edu/) in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care and continuing dental education. As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery. 

What we want

The College of Dentistry is looking for a Clinic Services Associate to serve in the department of Oral Surgery.  We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

What you need to know

Proposed Salary: $19.56 hourly

Work Schedule/Location: Located in Dallas, TX, this an on-site role with a typical schedule of Monday – Friday 8am to 5pm.

Apply! Submitting a cover letter, resume/CV to assist us with the review process. You may upload these documents to the application under CV/Resume .

Required Education and Experience

• High school diploma or equivalent combination of education and experience.

• Two years of related experience in a general office setting.

Preferred Qualifications

• Experience in Medical Records and eCW software

• Knowledge of medical terminology

• Knowledge of insurance billing and pre-authorizations

• Ability to multi-task in a fast-pace environment

• Experience in an Oral Maxillofacial Surgical Practice

• More than two years of related experience in a general office setting

Responsibilities

Patient Support

• Provides customer service to patients (both scheduling appointments and arriving to appointments) and maintains patient records and statistics in accordance with established procedures.

• Greets and checks in patients, assisting them with their questions and needs.

• Verifies patients’ insurance eligibility and benefits and obtains referrals and/or authorizations required for payment.

• Supports other front desk activities as needed for multiple clinics.

Financial/Records

• Collects payments for services and documents payments in electronic medical records.

• Handles patient’s financial accounts.

• Balances monies received and creates a report for designated personnel.

• Update patient demographics in the electronic dental record while maintaining security and confidentiality of patient information and finances/payments while maintaining a computerized appointments system for multiple doctors in accordance with distributed calendars, guidelines, and individual requests.

Treatment Code Data Entry

• Assists Clinic Manager with entering treatment codes and assists in processing patient refunds.

• Assists in collection and maintenance of PHI.

Why Texas A&M University?

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our corevalues which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.   

• Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums 

• 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays  

• Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)   and at least   eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)   each month 

• Automatic enrollment in the   Teacher Retirement System of Texas  (https://www.trs.texas.gov/Pages/Homepage.aspx)  

• Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)  

• Professional Development: All employees have access to free   LinkedIn Learning (https://linkedinlearning.tamu.edu/)   training, webinars, and limited financial support to attend conferences, workshops, and more  

• Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)   for completing a degree while a Texas A&M employee 

• Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees 

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.