Symphony Risk Solutions

We have an immediate opening for a Claims Associate with Symphony Risk. The successful applicant will be part of our dynamic commercial claims team. You will work across Symphony’s various businesses – from health care to aerospace to cannabis and beyond – to help our property and casualty clients mitigate risk and handle claims. No two days are the same, as no two clients and no two claims are the same.

The ideal applicant for this position will have experience with and a strong understanding of commercial insurance policies, terms, claims, and processes, as well as of commercial litigation, so that he or she can independently handle multiple first-party and third-party claims involving multiple clients under multiple types of insurance policies. Symphony’s claims team is a lean operation, such that the successful applicant will have significant opportunity to interact with business leaders across the firm, including with senior management.

Working with clients, account executives, and insurers, the successful applicant will be responsible for the day-to-day handling of insurance claims. You will also will work closely with clients, producers, and account executives to assess policy language at the time of placement or renewal and to answer complicated insurance- and claims-related questions, as they arise.

Day-to-day responsibilities of this position include, but are not limited to, the following:

• Handle all facets of a client’s insurance claim, so as to minimize disruption to client’s business and maximize client’s insurance coverage.
• Work with clients and account executives to report first-party and third-party claims/losses to insurers, as appropriate, helping to determine when necessary and under what policies to report.
• Work with clients and account executives to confirm coverage, appointment of defense counsel, etc. in the event of a claim/loss.
• Serve as client’s advocate throughout the entire claims process in order to achieve best results for client, including proactively managing claim and working to resolve any disputes with insurer(s).
• Regularly communicate with clients, account executives, insurers, and/or others, including prepare, review, and respond to correspondence with insurers, clients, and others.
• Monitor status of claims and update clients regarding status of claims, participating in in-person meetings and conference calls when appropriate.
• Serve as resource to clients and colleagues, answering questions and addressing concerns regarding claims/losses and/or potential claims/losses.
• Consult with clients and colleagues concerning other insurance-coverage and claims-related questions and concerns.
• Review and analyze insurance policies to address coverage-related questions and concerns at the time of a claim/possible claim, placement/renewal, and/or otherwise.
• Review and analyze complaints and other legal documents to address insurance-coverage-related questions and concerns.
• Assist Senior Director, Legal Affairs and Risk Management to develop best-in-class policies, procedures, and processes and with additional, ad-hoc tasks.
• Prepare claims-related reports for clients, colleagues, and/or insurers.
• Maintain organized, detail-oriented claims files and data.
• Participate in regular claims-team and other internal meetings, as well as in prospect meetings and renewal meetings.
• Stay up to date on key insurance- and claims-related developments, including attend workshops, seminars, and conferences.

This is a Hybrid position in our Dallas, TX office - after training is complete.

Required Experience and Skills:

• Bachelor’s degree preferred
• Meaningful experience in commercial insurance industry, preferably with significant experience handling/adjusting claims for or on behalf of an insurance broker, insurance company, or others.
• Demonstrated experience with and a strong understanding of commercial insurance policies, terms, claims, and processes.
• Working understanding of commercial litigation, including, but not limited, to insurance-coverage litigation.
• Excellent oral and written communication skills.
• Strong problem-solving skills, exceptional judgment, and demonstrable “soft”/client-relationship skills, such as empathy and discretion.
• Proven ability to work independently and multi-task with minimal supervision.
• Excellent organizational and time management skills, detail-oriented with strong work ethic and follow-up skills.
• Proficient in the use of Microsoft Office, Excel, Word, Outlook.

Physical Demands:

While performing the duties of this job the employee is regularly required to sit or stand at a desk. Must be able to physically operate desktop computers, multiple monitors, proprietary software, phones, and common office equipment. Occasional bending, reaching, and light lifting (up to 10 lbs.) is required. The ability to effectively listen, and understand, and communicate by telephone and in person is important to fulfilling the essential functions of the job.

Work Environment:

This position is a hybrid position requiring 3 days in one of our offices and 2 days remote for those candidates in the geographical vicinity of a Symphony office. Occasionally working after hours may be required in order to meet the demands and deadlines associated with the position. The work environment involves the use of typical office equipment such as computer, printer, telephone, etc. in a controlled climate.

Travel Requirements:

Limited travel is required for this position.