Support Tech

Jacksonville, United States | Posted on 05/02/2025

Support Tech LLC is a dynamic and client-focused technology support and staffing solutions provider. We specialize in delivering high-quality technical talent and comprehensive support services to businesses across various industries. Leveraging cutting-edge technologies like Zoho Recruit, we streamline the recruitment process, ensuring efficient and effective talent acquisition. Our mission is to empower our clients with the right people and the right support, enabling them to achieve their business objectives.

Job Description About Support Tech LLC

Support Tech LLC is a dynamic and growing company focused on providing comprehensive technical and field support services. We specialize in technology deployment, point-of-sale system support, or a broader range of IT services. Our commitment is to deliver efficient, high-quality solutions with a strong focus on on-time service, customer satisfaction, and nationwide reach. We pride ourselves on our experienced team, 24/7 availability, and a turn-key approach to ensure seamless technology integration and ongoing support for our clients. This is an exciting opportunity to join a team dedicated to excellence in the tech support industry.

Job Summary

Support Tech LLC is seeking a highly motivated and technically proficient IT Deployment Specialist to join our team in Jacksonville, FL. In this crucial role, you will be responsible for the meticulous preparation, configuration, and staging of computer systems and IT-related devices prior to their deployment to customer sites. Working exclusively from our main office in Jacksonville, you will play a vital part in ensuring smooth and efficient field installations by delivering fully prepared and tested equipment. This position requires a strong technical aptitude, excellent organizational skills, and the ability to follow detailed procedures. Experience with remote management and deployment tools, particularly Datto, is highly desirable.

Responsibilities

• Equipment Preparation and Configuration: Thoroughly prepare computer systems, laptops, peripherals, and other IT-related devices according to project specifications and customer requirements. This includes imaging, software installation, hardware configuration, and asset tagging.
• Operating System Management: Utilize tools such as Datto to perform operating system installations, updates, patching, and ensure systems are running the latest stable versions.
• Software Deployment: Install and configure various software applications, ensuring proper licensing and functionality prior to deployment.
• Hardware Testing and Quality Assurance: Conduct comprehensive testing of all prepared equipment to identify and resolve any hardware or software issues before shipment.
• Inventory Management: Accurately track and manage inventory of incoming and outgoing equipment, ensuring proper documentation and organization within the deployment workspace.
• Shipping and Receiving: Receive incoming IT equipment, verify contents against purchase orders, and prepare outgoing shipments, including proper packaging and labeling according to shipping guidelines.
• Documentation: Maintain detailed records of the preparation process, including configurations, software installations, and any issues encountered and resolved.
• Collaboration: Work closely with project managers, field technicians, and other team members to ensure seamless coordination and communication throughout the deployment process.
• Process Improvement: Contribute to the development and refinement of deployment processes and procedures to enhance efficiency and accuracy.
• Maintain a Clean and Organized Workspace: Ensure the deployment and staging area is well-organized and maintained to facilitate efficient workflows and equipment handling.
• Adhere to Security Protocols: Follow all company security policies and procedures during the preparation and handling of sensitive IT equipment.

Qualifications

• Proven technical aptitude and a strong understanding of computer hardware, operating systems (primarily Windows), and software installation processes.
• Experience using remote management and deployment tools; familiarity with Datto is a significant plus.
• Excellent organizational skills and meticulous attention to detail.
• Ability to follow detailed instructions and procedures consistently.
• Strong problem-solving skills and the ability to troubleshoot basic hardware and software issues.
• Excellent written and oral communication skills to effectively document processes and communicate with team members.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to lift and move equipment weighing up to 60 pounds safely and efficiently.

To Apply

Visit our Online Jobs Portal

jobs.supporttech.com

Support Tech LLC is an Equal Opportunity Employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, 1 gender, sexual orientation, age, marital status, veteran status, or disability status

Professional Development

• Opportunities for training and certifications relevant to the role (e.g., Datto certifications, networking fundamentals).
• Potential for career advancement within the company.
• Exposure to a variety of IT environments and technologies through the equipment preparation process.

Work Life Balance

• Relatively consistent daytime work hours, although some flexibility might be required to meet project deadlines.

Other Potential Benefits

• Company-provided laptop and mobile phone to support your work.
• Safety equipment and training to ensure a secure working environment.
• A supportive and collaborative work environment where your contributions are valued.