Straive

Job Summary

The Customer Support Associate delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.

Work Environment

• Location: 100% Remote (Work from Home).
• Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity.

Key Responsibilities

• Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.
• Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.
• Account Maintenance: Assist users with login problems and password resets.
• Product Guidance: Provide clear instructions on basic product navigation and features.
• Ticket Logging: Document detailed logs for every interaction to track query trends.

Required Qualifications

• Experience: 0-1 year in technical support, help desk, or customer service.
• OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.
• Software Skills: Experience with database navigation and Microsoft Office applications.
• Communication: Strong verbal and written English communication skills.
• Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to
empowering businesses across various industries with cutting-edge technology and expert
insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive
innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining
sophisticated technology with subject matter expertise, we deliver material impact on our
clients' topline and streamline their operations.

With a client base spanning 30 countries, Straive's strategically located teams operate from
eight countries and is headquartered in Singapore. This global presence enables us to offer
localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI
innovation. Here, you'll have the opportunity to contribute to transformative projects,
supported by significant investments and an entrepreneurial drive fueled by our
partnership with EQT.