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Enterprise Field Service Manager (Construction)

Seattle WA - Redmond, WA 98052; Chantilly VA - Chantilly, VA 20151; San Francisco CA - Alameda, CA 94502

Overview

Salary Range

Description About BearCom

BearCom is North America's largest solutions provider and integrator of wireless voice and data communications equipment. With more than 75 branch locations and a robust nationwide service network, BearCom delivers mission-critical solutions including LMR two-way radio systems, Motorola DMR (CapMAX/LCP), DAS/BDA ERCES Public Safety systems, video surveillance, access control, and private LTE to enterprise clients, public safety agencies, education, healthcare, utilities, industrial, and transportation customers. BearCom partners with industry leaders such as Motorola, Avigilon, Milestone, and LenelS2, serving over 20,000 customers across 40+ end markets.

Position Overview

BearCom is building a dedicated Enterprise Travel Service Team to support deployment of Motorola DMR Critical Communication systems (including LCP and CapMAX platforms) and Public Safety DAS/BDA ERCES systems at enterprise-level customer facilities — including multi-story office buildings, data centers, and shipping/production facilities. The Enterprise Field Service Manager – Construction is a senior field leadership role responsible for overseeing multiple deployment crews across a region. This leader conducts pre-site walks, validates site readiness, runs on-site kickoff meetings, performs QA/QC inspections, and ensures every project is delivered safely, on time, and to BearCom's quality standard. Beyond managing projects, this role is about building and sustaining high-performing teams — creating an environment where field professionals are clear on expectations, supported in their work, and motivated to deliver their best every day. Additional support to branch-level operations is provided as needed. This is a salaried, travel-intensive leadership role requiring 80% regional travel with national deployment as needed.

Key Responsibilities

• Pre-Site Walks & Readiness: Conduct pre-installation site surveys at enterprise facilities to assess readiness, identify installation challenges, validate infrastructure requirements, and prepare deployment crews before mobilization.
• On-Site Kickoff Meetings: Lead project kickoff meetings at each job site — set the tone, align the team on scope and sequencing, communicate safety expectations, and ensure everyone is clear on daily objectives before work begins.
• Multi-Crew Oversight: Provide active oversight and direction across multiple deployment crews, coordinating schedules, priorities, and resource allocation to keep projects moving efficiently and teams working in sync.
• QA/QC Inspections: Perform systematic quality assurance and quality control checks on all installation and commissioning work, including DAS/BDA cable plant, Motorola DMR infrastructure, and antenna systems.
• FATP & Commissioning: Oversee and validate Functional Acceptance Test Plans (FATP) for Motorola DMR and ERCES Public Safety system commissioning to ensure systems meet design specifications and AHJ requirements.
• Safety Leadership: Enforce OSHA, NFPA, IFC, and R-56 standards; conduct daily safety briefings; maintain incident-free job sites — safety is non-negotiable.
• Team Development: Invest in the people on your crews — coach them, challenge them, and create a team culture where accountability, collaboration, and continuous improvement are the norm.
• Customer Engagement: Serve as the primary customer-facing leader on enterprise projects; communicate status clearly, manage expectations professionally, and resolve issues with urgency and ownership.
• Licensing & Permitting: Manage local permitting and AHJ coordination for DAS/BDA ERCES systems, including fire marshal inspections and certificate of occupancy requirements.
• Documentation & Reporting: Maintain as-built drawings, daily field reports, commissioning records, compliance checklists, and project close-out packages.
• Budget & Cost Control: Monitor job costs, track labor and material utilization, and support the project billing process and schedule of values.
• Branch Support: Provide technical and operational leadership to branch-level field teams as needed outside of primary travel team assignments.

Required Skills & Qualifications

• 7+ years of low-voltage construction and field operations experience, including 3+ years in a supervisory or foreman role.
• Demonstrated experience overseeing Motorola DMR system installations, including CapMAX and/or LCP infrastructure.
• Strong background in Public Safety DAS/BDA ERCES system installations; familiarity with NFPA 1221 and AHJ inspection processes required.
• Proven ability to lead and develop high-performing field crews across geographically dispersed sites.
• Low Voltage Contractor License and/or R-56 Installer certification preferred.
• BICSI or equivalent DAS/structured cabling certification is a plus.
• Strong understanding of building codes, fire codes (NFPA 72, NFPA 1221, IFC), and low-voltage permitting processes.
• Ability to read and interpret RF system drawings, riser diagrams, construction blueprints, and engineered specifications.
• Excellent communication skills — able to lead crews in the field and engage professionally with enterprise-level stakeholders.
• Proficiency with MS Office Suite (Outlook, Word, Excel) and project reporting tools.
• Valid driver's license with clean MVR; must pass background check and drug screening.
• Security clearance is a plus.

Physical Requirements

• Ability to lift 50+ lbs and work on ladders, lifts, and elevated structures.
• Comfortable working in various environments including server rooms, equipment closets, rooftops, and construction sites.
• Ability to stand, kneel, and work in confined spaces for extended periods.
• Capable of working in varying weather and temperature conditions

Travel & Location

This role requires approximately 80% travel, primarily within an assigned region covering multiple deployment crews, with national travel as project needs require. Candidates must reside within reasonable proximity to a major commercial airport hub to support rapid regional and national deployment. If relocation is required, a relocation package can be negotiated. BearCom supports its travel leaders with an elevated per diem, generous paid time off, and incentive-driven compensation designed to reflect the demands and value of this role.

Why BearCom?

• Highly competitive salary — we pay above market to attract the best leaders in the field.
• Quarterly performance bonus — earn additional compensation tied to project outcomes, team performance, and customer satisfaction metrics.
• Generous travel per diem — elevated well above standard rates so you're never out of pocket on the road.

Keywords

Motorola, DMR, MOTOTRBO, CapMAX, LCP, Link Capacity Plus, DAS, BDA, ERCES, NFPA 1221, NFPA 72, IFC, R-56, OSHA 30, Low Voltage, Field Service Manager, Construction Manager, Enterprise, Critical Communications, Public Safety, LMR, Two-Way Radio, Project Management, QA/QC, FATP, BDA Commissioning, AHJ, Foreman

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.