Stokes Healthcare

Experience Required

1

Minimum Education Required

High School Diploma or equivalent

Expected Start Date

08/16/2026

Compensation

$17.00 - $19.00 / Hourly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

Job Summary

This position requires an individual who has the experience and ability to handle high call volume in an active call center environment. The qualified candidate ensures the customer receives the best service possible while demonstrating enthusiasm, diligence and resilience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answer incoming calls from customers and make outbound calls to process orders received from doctor offices

• Manage and resolve customer complaints with a sense of concern and urgency

• Enter new customer information into the appropriate system and update existing customer information

• Document all call information according to standard operating procedures

• Deliver superior customer service with a friendly demeanor, can-do attitude and willingness to help at all times

• Maintain a position of trust and responsibility by keeping customer information confidential

• Demonstrate sound decision making according to established guidelines/procedures

• Continuously increase job knowledge and skills through self-motivation and in-house training

Required Education and Experience

• High school diploma or general education degree (GED)

• Customer service call center experience preferred but not required

• Must possess strong verbal, written and oral communication skills

• Must have basic to moderate computer skills and have the ability to learn new software programs quickly

• Must exhibit punctuality and low absenteeism

• PTCB Certification a plus

• NJ Pharmacy Technician License is not required but is a plus

• May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day

• May be necessary to work extended hours as needed

• Finger dexterity to operate office equipment required

Eligibility Qualifications

It may be necessary to work extended hours as needed. As well as 2 Saturdays a month.

Competencies

• Communication Skills

• Customer/Client Focus

• Organizational Skills

• Problem Solving/Analysis

• Technical Capacity

Work Environment

This job operates primarily in an office environment. This position requires the use of standard office equipment, and frequent standing and walking.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• May sit, stand, stoop, bend and walk intermittently during the day.

• May sit or stand seven (7) to ten (10) hours per day.

• Finger dexterity to operate office equipment required.

• May need to lift up to twenty-five (25) pounds on occasion

Position Type and Expected Hours of Work

This is a full-time position. Because of the nature of the business, work schedules may vary at times.

Place of Work

On-site

Requisition ID

CSP

Job Type

Full Time