Stego Management Services

About this position

Full-Time | Lynchburg, VA
Compensation: Approximately $60,000/year (Base Stipend + Production Based Pay)

About Cenvar Roofing & Exteriors

We are a growing residential exterior remodeling company committed to quality workmanship and top-tier customer service. We value our team above all else and believe our people are central to our success. By joining Cenvar, you gain the stability of working in an essential and recession-proof industry while growing your career with a company that prioritizes people and champions our core values of Grit, Efficiency, Servanthood, Positivity, Integrity, Growth, and Self-Discipline.

About the Role

As a Windows & Doors Project Coordinator, you are responsible for overseeing all installation, warranty, repair, and service-related work associated with window and door installations. You will serve as the primary point of contact for customers before, during and after installation, ensuring service requests are addressed promptly, professionally, and in accordance with company standards. This role is ideal for a highly organized, customer-focused professional who thrives in a fast-paced environment and takes ownership of resolving issues efficiently. You will inspect, coordinate technicians, manage service schedules, monitor recurring issues, and ensure every customer receives a positive experience. Your efforts will directly impact customer satisfaction, company reputation, and the long-term success of the Windows & Doors division.

What You’ll Do

• Complete every item on the On-Site Project Coordinator checklist and execute work orders with exactness to ensure projects are completed on schedule.
• Manage and monitor your assigned crew, holding them accountable to our installation neatness standards and preventing property or equipment damage.
• Proactively analyze job sites to determine protection measures, ensuring the customer's property is left in better condition than it was found.
• Maintain frequent communication with the customer to keep them informed of job progress and involve them in key decisions.
• Utilize strong problem identification and resolution skills to handle challenges in real-time; immediately alert the General Manager if crew compliance issues arise.
• Deliver unrivaled customer service to build brand loyalty, increase branch profitability, and ensure the customer has the best experience possible.
• Actively analyze policies and processes to generate ideas that improve efficiency and help the company grow.
• Strictly adhere to all safety provisions required by law and company policy.
• Be willing to work Saturdays when project demands require it.
• Maintain a clean, organized work environment and keep the company vehicle orderly.
• Perform additional duties as assigned

Skills & Requirements

• Experience working in construction, farming, service-based, or similar industries is helpful but not required.
• High school diploma or equivalent.
• Excellent communication and interpersonal abilities.
• A valid driver's license with an acceptable driving record (insurable under company policy) and a background check free of felony convictions.
• Prior management experience and bilingual (English/Spanish) skills are a plus.
• Take-home company vehicle provided (for work use only); take-home privileges after 90 days if KPIs are met .
• Health, dental, vision, and life insurance (available after 60-90 days).
• 401(k) participation with 4% employer matching contributions.
• PTO
• Tuition-free college courses through our Education Program (up to $7K/year) and reimbursement for approved professional/personal development books.
• Exclusive discounts on all Cenvar home services.
• Long-term career growth with a growing exterior remodeling company.