State Volunteer Mutual Insurance

Our Corporate Services Department is looking for a professional and customer-focused Receptionist to support daily front office operations. This full-time, non-exempt position is fully on-site at our Brentwood corporate office with working hours Monday through Friday, 8:00 a.m. to 5:00 p.m.
Applicants must be authorized to work for any employer in the United States. Sponsorship is not available for this role. We are an equal opportunity employer and consider all qualified applicants without regard to protected status.
Candidates must currently be able to reliably meet the on-site requirements for both the interview process and the role. Relocation assistance is not anticipated.
General Function
Provides front desk reception, administrative coordination, and Corporate Services support while creating a welcoming, secure, and professional environment for visitors, policyholders, and employees.
Major Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Greet visitors with quality service, meeting or exceeding established service standards.
• Handle or appropriately transfer all communications, such as incoming calls, faxes, and emails.
• Responsible for first impression to all visitors, such as Board of Directors, policyholders, visitors, vendors, and employees. Both appearance and conduct must remain consistent with SVMIC's established professional image and environment standards.
• Quickly learn the purpose and interconnectivity of all SVMIC departments.
• Create a welcoming atmosphere while maintaining office security.
• Maintain active listening and courteous phone etiquette.
• Perform general administrative duties with attention to detail, accuracy, and in a timely manner.
• Ensure guests follow appropriate security procedures.
• Sign for deliveries and notify recipients.
• Complete incoming policyholder payment procedure.
• Edit, organize, and create daily company-wide communication.
• Responsible for keeping the Front Desk Manual up to date.
• Ensure that certified letters and certificates of mailing are recorded properly.
• Serve as back-up to Corporate Services Specialist, as needed and appropriate after training.
• Assist with the administration of employee perks, fundraising activities, and company events, including tracking participation and fee collection.
• Follow building maintenance complaint procedures and communicate concerns as appropriate. Coordinate with Director of Corporate Services for status updates and to ensure problems are resolved.
• May assist in processing invoices for the Corporate Services department.
• Assist with mail processing.
• May assist or support other departments administratively or through special projects.
• Opportunity to participate in cross-functional teams.
• Job duties may necessitate driving, such as running local errands.
• Meets established performance standards for productivity, quality, continuous improvement, and goal accomplishment.
• Contribute to SVMIC's success by identifying opportunities and making recommendations that may lead to improved processes.
• Regular and predictable attendance is required. This position operates fully on-site. Specific scheduling and on-site expectations are determined by business needs and job responsibilities.
• Complete special projects and other duties as assigned.

Skills and Abilities Required

• Effective interpersonal skills and the ability to work independently and recognize when and how to effectively collaborate with others.
• Good keyboarding skills and proficient with Microsoft Suite of Products including Outlook, Word and Excel and able to gain proficiency quickly with other software programs.
• Ability to efficiently manage multiple projects and responsibilities.
• Maintain professional and personable phone etiquette while employing active listening skills.

Professional Essentials

• Contribute to a positive, professional, creative and innovative achievement-oriented work environment that emphasized SVMIC's mission, vision, and values.
• As part of our inclusive environment, communicate ideas and needs and make space for disagreement over ideas and expeditious resolution.
• Appropriately prioritize multiple/complex tasks and responsibilities; effectively allocate time, optimize work practices and handle interruptions effectively.
• Able to appropriately cope with the occasional stress that comes with interpersonal interactions in a standard office environment.
• Manage relationships with others in a professional, courteous manner.
• Receive and utilize constructive criticism to grow and develop professionally.
• Exercise integrity, discretion, and confidentiality when exposed to or interacting with sensitive and proprietary information.
• Stay current with constantly evolving business and technology by seeking out and participating in opportunities to grow technical and professional skills.

Requirements
Education and Experience

• High School diploma and 5+ years of successful professional experience or corporate-level administrative support work;
• Associate Degree or above with a minimum of 12 months' work experience;
• Equivalent combination of education and experience

Licenses and Professional Designations
Valid Driver's License required.
Degree of Supervision
None
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently required to reach with hands and arms and utilize a computer for significant periods of time. Occasionally required to stand, walk, and stoop. May utilize a telephone and video conferencing software for extended periods of time. May be required to operate a motor vehicle and/or sit for extended periods of time in a motor vehicle. The employee must occasionally lift and/or move up to 30 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is a quiet, professional office.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role . SVMIC retains the discretion to add or change duties of the job at any time.