Stackteck

Salary Range: $68,000.00 To $90,000.00 Annually

About StackTeck Systems Limited

StackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and thinwall packaging; as well as complete system integrations including IML.

Working in a team of designers/engineers/service technicians, the Program Manager will play a critical role in technical sales, customer relationship management and project management in the realm of custom automated machinery. The role requires direct interaction with Customers, Sales and Operations Teams to deliver and manage orders for the business. The Program Manager promotes StackTeck’s values and sets the stage so that StackTeck can deliver great customer experiences and demonstrate our commitment to “Going Beyond”.

WHAT WE OFFER:

• Convenient location with quick 407 and 427 highway access and public transit to our door.


• Competitive compensation based on experience, including bonus incentives.


• Educational Assistance Program including training, development and post-secondary education with reimbursement.


• Company matching contributions to retirement savings plan (RRSP).


• Comprehensive group benefit plan including medical, dental, life insurance coverage and generous HCSA.


• Employee Assistance Program.

Major Responsibilities:

• Manage program scope, technical requirements, and timelines, including leading order kickoff for customer orders.


• Ensure necessary order information is obtained from customers.


• Attend design reviews and ensure scope compliance.


• Follow through with customer complaints to successful resolution until system buy-off.


• Manage milestones and updates, and follow projects and orders through to completion.


• Develop and maintain Gantt charts and master scheduling across concurrent automation programs to keep engineering, build, and customer milestones aligned.


• Manage custom and spare part orders, coordinating with engineering, supply chain, and customers to ensure timely and accurate fulfillment.


• Contribute to the development and upkeep of Product Standards to support consistency, repeatability, and continuous improvement across automation programs.


• Design and produce 3D printed parts to support the creation of working proof-of-concept demonstrations for customers.


• Support bilingual (English/Spanish) communication with customers, partners, and suppliers as needed.


• Back up the Automation Account Managers as required.

MINIMUM QUALIFICATIONS:
TECHNICAL KNOWLEDGE/EXPERIENCE

• 3+ years’ experience in a Program, Project, or Customer Service B2B environment role – preference given to candidates with experience in systems integration, industrial automated equipment, and/or industrial automated cells.


• Post-secondary education – completion of College or University in Mechatronics, Engineering, Business, or a related field preferred.


• Proven knowledge of, and familiarity with, mechatronics, industrial automation, and control systems.


• Proficient with Solidworks software.


• Strong communication and computer skills.


• Excellent knowledge of MS Office; working knowledge of program/project management software, including Gantt chart and master scheduling tools (e\u0027.g., MS Project or equivalent)).


• Able to view 3D models, 2D drawings, and electrical schematics.


• Experience with 3D printing/CAD design for prototyping and proof-of-concept development is an asset.


• Bilingual fluency in English and Spanish preferred.


• Some travel will be required, including customer sites and industry trade shows.

BEHAVIOURAL

• Decision Making: Utilizing an effective process to make decisions.


• Teamwork: Working effectively with others.


• Analytical Skills: Strong analytical and problem solving aptitude. Attention to detail.


• Interpersonal Skills: Effectively communicating, building rapport and relating well to people. Frequently able to speak with customers.


• Versatility: The ability to work on multiple projects simultaneously.

The expected salary range for this role is $68,000 to $90,000 annually.

Individual compensation will be determined based on experience, skills, job-related factors, and shift worked.

In accordance with the Accessibility for Ontarians with Disabilities Act, (AODA), StackTeck will provide accommodation, accessible formats, and communication supports for the recruitment process upon request.

This posting is for an active vacancy within our organization.

In compliance with Ontario legislation, StackTeck discloses that we use AI-assisted note-taking tools during interviews for documentation purposes only. AI is not used to screen, assess, or select applicants.