Smart Asset Management

Smart Asset Management is seeking a customer-focused, detail-oriented Resident Services / Rent Collections Specialist to provide exceptional service to residents and property owners while supporting rent collection efforts. This hybrid role requires strong critical thinking, analytical, communication, and problem-solving skills to resolve issues efficiently in a fast-paced property management environment.

Key Responsibilities

• Answer and route inbound calls from residents, property owners, and prospective clients
• Analyze resident concerns and determine the best course of action based on company policies and procedures
• Resolve issues independently when possible or escalate to the appropriate department
• Maintain accurate resident records through data entry and system updates
• Assist with front desk coverage, resident onboarding, and in-office customer service as needed
• Collect rent for an assigned portfolio following company policies and procedures
• Collaborate with rental assistance agencies to identify solutions for residents
• Communicate with property owners regarding portfolio performance
• Partner with internal departments to resolve issues and improve the resident experience

Qualifications

• Minimum 2 years of customer service experience
• Strong critical thinking, analytical, and problem-solving skills with the ability to make sound decisions
• Excellent communication and interpersonal skills
• Strong attention to detail and data entry/computer proficiency
• Bilingual (English/Spanish) preferred, but not required
• Property management or collections experience is a plus

Join our team as a resident services / rent collections specialist where you can utilize your skills in a dynamic environment while contributing to exciting projects!

Smart Asset Management is proud to be an equal opportunity employer.