Simio

Technical Support Engineer – Simulation & Scheduling

At Simio, we empower organizations to answer their most critical “What if?” questions by building intelligent digital twins of their operations. Simio’s software platform combines our industry-leading discrete event simulation engine with advanced technologies such as AI (to enhance optimizations), Python (to streamline integration and automation), and NVIDIA Omniverse (for life‑like, interactive visualizations). These capabilities allow us to create adaptive, object‑oriented, data‑driven models fully capable of integrating with ERP, MES, and IoT systems—providing a single source of truth and unparalleled insight into the interrelated processes that drive a business.

Simio is at the forefront of digital transformation and is trusted by operational leaders across manufacturing, warehousing, services, and supply chain organizations in industries including aerospace & defense, consumer packaged goods, pharmaceuticals, healthcare, food & beverage, energy, and mining. We’re seeking a Technical Support Engineer – Simulation & Scheduling to provide hands‑on technical support to help customers unlock the full value of simulation, while collaborating with internal stakeholders to enhance our products and deliver solutions that drive smarter decisions and improved operational performance.

Who is our ideal candidate?

Our ideal candidate is a technically skilled problem solver who thrives in a multifaceted role with time‑sensitive responsibilities. They have a strong grasp of discrete event simulation and are comfortable working directly with customers to help them realize the full value of Simio’s platform. Experience with AI, Python, C#, SQL, and Power BI/Tableau is highly desirable, along with experience in an operational environment and familiarity with ERP, MES, and IoT systems.

This role combines technical problem‑solving with clear customer communication and close collaboration across Simio’s product development, services, and sales teams. The ideal candidate is proactive, collaborative, and able to convey complex technical concepts clearly to both internal and external stakeholders. They take pride in tackling challenging operational problems, translating customer needs into actionable solutions, and contributing to projects that deliver measurable business impact—both within Simio and across our customer base.

• Work with customers around the world and across a wide range of industries—keeping projects interesting and creating continuous learning opportunities.
• Enjoy a flexible work environment, whether at our Sewickley, Pennsylvania offices, Horsham, Pennsylvania offices, or in a hybrid setting.
• Build a long‑term career with a company known for exceptionally low turnover, meaningful work, and clear opportunities for advancement.
• Be part of a collaborative, “get stuff done” culture that avoids unnecessary bureaucracy and values initiative, ownership, and teamwork.
• Make a direct impact—our size means your contributions are visible, valued, and make a difference for our customers and the company.
• Competitive compensation, designed to reward experience and performance.

Key Duties and Responsibilities

• Provide technical support for customer inquiries submitted through Simio’s support portal and email, focusing on issue investigation, problem solving, and resolution.
• Diagnose and resolve technical issues related to model building, execution, and analysis for simulation and scheduling applications.
• Guide customers in modeling best practices, debugging, and interpreting results.
• Collaborate with the product development team by reporting reproducible software defects, validating and testing fixes, and submitting enhancement feature requests.
• Maintain and expand the Simio Knowledge Base with FAQs, how‑to articles, and product‑specific documentation.
• Escalate complex issues appropriately while taking ownership of customer satisfaction and timely resolution.
• Contribute to continuous improvement of support processes, tools, and documentation.
• Lead or assist with internal and external training sessions, product demonstrations, and workshops to showcase best practices and new features.
• Support cross‑functional initiatives by providing technical insights to product development, sales, services, and marketing teams as needed.

Requirements

• Bachelor’s degree in Industrial Engineering, Systems Engineering, or a related technical field.
• Early‑career candidate with 0–3 years of relevant experience—new graduates encouraged to apply.
• Educational and/or professional experience must demonstrate a strong foundation in systems modeling, process optimization, or quantitative analysis—ideally involving simulation, analytics, and process improvement within operations or manufacturing environments.
• Must be legally authorized to work in the United States without the need for sponsorship.
• Strong analytical and problem‑solving skills.
• Excellent verbal/written communication and interpersonal skills in English.
• Ability to translate complex technical details into clear explanations.
• Demonstrated ability to rapidly learn and apply advanced technical software applications.
• Customer‑oriented mindset with patience, empathy, and a proactive attitude.
• Skilled at handling multiple priorities, staying calm under pressure, and ensuring timely resolution of tasks and issues.

What Will Help You Stand Out

• Experience in manufacturing or warehousing operations, production planning and scheduling, or supply‑chain planning and processes.
• Hands‑on experience with discrete simulation modeling.
• Programming or scripting experience with C#, Python, or similar.
• Familiarity with SQL, data integration, and working with large datasets.
• Experience with data analytics and business intelligence dashboards and visualizations.
• Previous experience in software support, technical services, technical sales, or consulting.
• Experience authoring technical documentation, tutorials, or training material.
• Multilingual communication skills, particularly Spanish or German.

Simio is an Equal Opportunity Employer

Simio is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other characteristic protected by law. Simio does not discriminate on the basis of gender in compensation or benefits for people who work in the same establishment and perform jobs that require equal skill, effort, and responsibility and which are performed under similar conditions.