10 Silverassist Jobs Hiring Near You

Job Summary:
SilverAssist is a company focused on providing support in a call center environment, and they are seeking an IT Support Specialist to provide day-to-day technical support. The role involves ensuring the reliable operation of end-user systems, minimizing downtime, and supporting both Windows and macOS environments.
Responsibilities:
• Provide first level technical support for desktops, laptops, phones, headsets, and call center applications.
• Troubleshoot hardware, software, and network connectivity issues in a timely manner.
• Support call center systems including CRM platforms, softphones, and call routing tools.
• Provision, configure, and deploy Windows and macOS devices for employees.
• Set up and maintain employee workstations, including hardware, user accounts, and required software.
• Manage onboarding and offboarding processes, including account provisioning, access control, and equipment handling.
• Maintain IT asset inventory and ensure proper tracking and lifecycle management.
• Perform routine system updates, patching, and preventative maintenance.
• Respond to help desk tickets efficiently using ticketing systems and escalate as necessary.
• Ensure adherence to company security policies, data protection standards, and best practices.
• Provide real-time technical support to call center agents to minimize disruptions.
• Troubleshoot call quality issues including VoIP performance, headset functionality, and network latency.
• Assist with login issues, password resets, and account access.
• Support basic queue configuration and call routing adjustments as directed.
• Maintain uptime and reliability of critical call center systems during operating hours.
• Prepare and deploy Windows and macOS devices, including imaging, software installation, and account setup.
• Coordinate with HR and management to support onboarding schedules.
• Perform full workstation setup including monitors, peripherals, and connectivity.
• Deactivate user accounts and remove access for departing employees.
• Retrieve, reassign, and securely wipe devices in accordance with company policy.
• Maintain documentation of common issues and solutions.
• Assist with basic network troubleshooting including Wi-Fi, switches, and connectivity.
• Support office and conference room technology.
• Participate in IT projects and system upgrades.
• Provide basic training to employees on systems and best practices.
• Ensure compliance with data security and privacy standards.
Qualifications:
Required:
• Previous IT support or help desk experience
• Experience supporting Windows (10/11) and macOS environments
• Familiarity with ticketing systems such as Jira, Zendesk, or similar platforms
• Basic understanding of identity and access management tools (Azure AD, Okta, or similar)
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Strong troubleshooting, communication, and time management skills
• Customer-service oriented mindset
Preferred:
• Experience supporting call center environments
• Experience supporting VoIP or call center systems
Company:
SilverAssist provides a suite of complementary services that connect seniors and their families with informative resources. Founded in 2021, the company is headquartered in Hendersonville, USA, with a team of 51-200 employees. The company is currently Growth Stage.