Shafer Troxell & Howe

Organization: Shafer, Troxell & Howe, Inc. (dba STH, Inc)

Team: Service-Startup

Job Location: Frederick, MD

Base Pay Range: $26.00-$35.00/hr

Job Description

Looking for a rewarding field-based role where you deliver customer success and still make it home every night? Join us as a startup technician!

The Startup Field Technician is responsible for performing system startups and first warranty evaluations on all company products. This role ensures that equipment is installed and operating correctly while delivering excellent customer service and promoting the business. The technician will work independently in the field, handling customer interactions and ensuring timely, professional work.

Just a few of our amazing benefits

• Company vehicle
• 401(k) with company matching structure and vesting as of day one
• Comprehensive Medical, Dental, and Vision insurance
• Company paid employee Life Insurance
• Paid Time Off
• 10 Paid Holidays
• Team oriented work environment with company events
• Competitive wages (this position would be hourly + occasional overtime, double-time, and rotational, on-call incentives.

Job Responsibilities

• Perform equipment startups in accordance with project specifications and company standards.
• Act as the main point of contact for customers during startup, addressing any questions or concerns.
• Follow the defined scope of work, ensuring tasks are completed safely, efficiently, and professionally.
• Complete and submit required documentation (paperwork, photos, timesheets) on the same day as the service.
• Promote additional service work and preventive maintenance during customer interactions.
• Adhere to safety protocols, using proper safety equipment and ensuring the job site is left clean and hazard-free.
• Continuously improve skills through professional development and training opportunities.

Required Qualifications

• Self-motivated with the ability to work independently without direct supervision.
• Strong technical knowledge of system startups, software, and mobile applications.
• Ability to resolve issues and make decisions quickly in the field.
• Excellent customer service and communication skills.
• Punctual and organized with attention to detail in submitting accurate documentation on time.
• Knowledge of safety procedures and ability to work safely in all environments.

Preferred Qualifications

• Previous experience as a field technician or similar role.
• Strong teamwork and collaboration skills.
• Ability to promote and sell preventive maintenance and additional service work to customers.
• Familiarity with startup documentation and customer service score metrics.
• Experience working with a variety of mechanical or electrical systems.

Our STH Summary

At STH, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All qualified applicants will receive consideration for employment without regard to any of these protected classifications. If you require assistance or an accommodation during the application process, please let us know.

We believe that diversity of backgrounds, experiences, and perspectives enhances our ability to create innovative solutions and better serve our customers. Join us in our mission to build a diverse and inclusive workplace where everyone feels valued and empowered.

At STH, we empower our employees to RISE to their fullest potential by embracing our core values acronym:

• Respect: We treat everyone with dignity and fairness.
• Integrity: We act ethically and honestly in all our interactions.
• Solutions Provider: We are committed to being our customers solutions provider, we pride ourselves in holding expertise that benefit our employees and customers alike.
• Excellence: We strive for excellence in all that we do, fostering a culture of continuous improvement and achievement; externally and internally.

These values guide us in creating a supportive and collaborative environment where each individual can contribute meaningfully and grow professionally. Join our team and discover the opportunities to RISE with us at STH!