Shaarpro

L3 Desktop Support

As an L3 Desktop Support member, you will be responsible for providing expert-level technical support and troubleshooting for Windows and macOS devices, Microsoft 365 applications, and Teams platforms. You will play a critical role in managing endpoint security configurations and serving as an escalation point for advanced incidents. Additionally, you will be involved in supporting audio/visual and collaboration systems to ensure seamless communication and productivity for our team.

Responsibilities:

• Provide expert-level support for Windows and macOS devices, Microsoft 365 applications, and Teams platforms.
• Troubleshoot complex end-user issues involving application performance, connectivity, authentication, and profile synchronization.
• Manage endpoint security configurations, including anti-virus, device encryption, and multi-factor authentication (MFA).
• Serve as escalation point for Tier 1 and Tier 2 technicians to resolve advanced incidents efficiently.
• Support audio/visual and collaboration systems to ensure seamless communication and productivity.

Requirements:Required Skills:

• Proficiency in Active Directory
• Experience in Mac Support
• Strong knowledge of Windows operating systems
• Familiarity with Microsoft applications

Preferred Skills:

• Experience with Zoom platform
• Previous experience in C-suite reporting