IT Service Manager
Oklahoma City, OK · On-site
OU Health is seeking an IT Service Manager II to oversee the coordination of Service Management processes, ensuring the quality and availability of critical IT services. The role involves managing ...
Service Express
60 jobs near Columbus, OH
IT Service Manager
Oklahoma City, OK · On-site
OU Health is seeking an IT Service Manager II to oversee the coordination of Service Management processes, ensuring the quality and availability of critical IT services. The role involves managing ...
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IT Service Manager
Denver, CO · On-site
$65K - $85K/yr
We are seeking an IT Service Manager to oversee our service operations, drive team performance, and ensure an exceptional client experience. Important Role Clarification (Read Carefully) This role ...
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Urgent
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IT Service Manager
Denver, CO · On-site
$65K - $85K/yr
We are seeking an IT Service Manager to oversee our service operations, drive team performance, and ensure an exceptional client experience. Important Role Clarification (Read Carefully) This role ...
Urgent
Enterprise IT Service Manager
Hampton, VA · On-site
Job Title: Enterprise IT Service Manager Job Category: Consulting Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Up to 10% Type ...
Enterprise IT Service Manager
Hampton, VA · On-site
Job Title: Enterprise IT Service Manager Job Category: Consulting Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Up to 10% Type ...
IT Service Coordinator
Toronto, ON · On-site
CA$65K - CA$85K/yr
... 're looking for an IT Service Coordinator to join a growing managed IT and cybersecurity ... The role also supports managed building technology services across commercial property portfolios ...
New
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IT Service Coordinator
Toronto, ON · On-site
CA$65K - CA$85K/yr
... 're looking for an IT Service Coordinator to join a growing managed IT and cybersecurity ... The role also supports managed building technology services across commercial property portfolios ...
New
Information Technology Service Supervisor
$72K - $100K/yr
Manage administrative duties, scheduling, and performance documentation * Troubleshoot technical ... Proven leadership experience in IT support or service desk environments * Exceptional customer ...
Information Technology Service Supervisor
$72K - $100K/yr
Manage administrative duties, scheduling, and performance documentation * Troubleshoot technical ... Proven leadership experience in IT support or service desk environments * Exceptional customer ...
IT Service Coordinator
Fairport, NY · On-site
$60K - $80K/yr
ABOUT THIS IT SERVICE MANAGER ROLERole: Full-time IT Service ManagerLocation: Fairport, NYPay: $60,000 - $80,000 per yearSchedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and ...
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IT Service Coordinator
Fairport, NY · On-site
$60K - $80K/yr
ABOUT THIS IT SERVICE MANAGER ROLERole: Full-time IT Service ManagerLocation: Fairport, NYPay: $60,000 - $80,000 per yearSchedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and ...
Job Title: Manager, IT Service Delivery Classification: Professional Division: Academic Affairs Department: Office of Information Technology Reports To: Chief Digital Innovation Officer (CDIO) FLSA ...
Job Title: Manager, IT Service Delivery Classification: Professional Division: Academic Affairs Department: Office of Information Technology Reports To: Chief Digital Innovation Officer (CDIO) FLSA ...
Job Title: Manager, IT Service Delivery Classification: Professional Division: Academic Affairs Department: Office of Information Technology Reports To: Chief Digital Innovation Officer (CDIO) FLSA ...
Job Title: Manager, IT Service Delivery Classification: Professional Division: Academic Affairs Department: Office of Information Technology Reports To: Chief Digital Innovation Officer (CDIO) FLSA ...
Skills: IT Service Management Consulting Role Overview * Install, configure, and maintain desktops, laptops, Cisco IP phones, and peripherals. * Deploy operating systems, software applications ...
New
Skills: IT Service Management Consulting Role Overview * Install, configure, and maintain desktops, laptops, Cisco IP phones, and peripherals. * Deploy operating systems, software applications ...
New
We are seeking a driven and experienced Service Express Manager to run our express service lane. If you thrive in a dynamic environment and are passionate about delivering exceptional customer ...
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We are seeking a driven and experienced Service Express Manager to run our express service lane. If you thrive in a dynamic environment and are passionate about delivering exceptional customer ...
Service Express Technician
Louisville, KY · On-site
$18 - $20/hr
Service Express Technician Description The Express Technician role is the first critical activity ... Our company uses many different technologies and our Express Technicians are expected to be ...
Service Express Technician
Louisville, KY · On-site
$18 - $20/hr
Service Express Technician Description The Express Technician role is the first critical activity ... Our company uses many different technologies and our Express Technicians are expected to be ...
Information Technology Service Delivery Manager
Newry, ME · On-site
$79K - $99K/yr
Overview Sunday River Resort is seeking an IT Service Delivery Manager to lead on-site technology delivery across the resort. This is a hands-on, field-facing leadership role responsible for the ...
Information Technology Service Delivery Manager
Newry, ME · On-site
$79K - $99K/yr
Overview Sunday River Resort is seeking an IT Service Delivery Manager to lead on-site technology delivery across the resort. This is a hands-on, field-facing leadership role responsible for the ...
Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS people, as well as remote support around the US, to ensure that IT services are ...
Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS people, as well as remote support around the US, to ensure that IT services are ...
IT Service Delivery Manager
Alamo, TN · On-site
How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...
IT Service Delivery Manager
Alamo, TN · On-site
How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...
IT Operations Manager
Phoenix, AZ · Hybrid
$95K - $105K/yr
About the Role Technology plays a critical role in keeping Express Flooring running--and as our ... Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM ...
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IT Operations Manager
Phoenix, AZ · Hybrid
$95K - $105K/yr
About the Role Technology plays a critical role in keeping Express Flooring running--and as our ... Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM ...
Manager, IT Service Delivery & Customer Experience
CA$95K - CA$110K/yr
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
Manager, IT Service Delivery & Customer Experience
CA$95K - CA$110K/yr
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
Manager, IT Service Delivery & Customer Experience
Portsmouth, NH · On-site
$95K - $110K/yr
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
Manager, IT Service Delivery & Customer Experience
Portsmouth, NH · On-site
$95K - $110K/yr
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
IT Service Technician
Seattle, WA · On-site
We provide Managed IT Services, IT Support & Consulting, and integrate cloud and mobile technologies for companies who have complex IT needs but are too small to warrant having a dedicated IT ...
IT Service Technician
Seattle, WA · On-site
We provide Managed IT Services, IT Support & Consulting, and integrate cloud and mobile technologies for companies who have complex IT needs but are too small to warrant having a dedicated IT ...
IT Service Management Lead/Analyst
CA$72K - CA$91K/yr
Reporting to the Senior Manager, IT Service Delivery, the successful candidate will; administer, manage and support Amica's ServiceNow platform and will lead the ITSM operational governance. The ...
IT Service Management Lead/Analyst
CA$72K - CA$91K/yr
Reporting to the Senior Manager, IT Service Delivery, the successful candidate will; administer, manage and support Amica's ServiceNow platform and will lead the ITSM operational governance. The ...
Baldor is seeking an IT Service Operations Manager to join our Technology Team, reporting to the Director of Infrastructure & Cybersecurity. Baldor's Technology organization delivers reliable ...
Baldor is seeking an IT Service Operations Manager to join our Technology Team, reporting to the Director of Infrastructure & Cybersecurity. Baldor's Technology organization delivers reliable ...
OU Health rating
7.2
Based on 150 frontline employees who took The Breakroom Quiz
345th of 891 rated healthcare providers
Job description
Job Summary:
OU Health is seeking an IT Service Manager II to oversee the coordination of Service Management processes, ensuring the quality and availability of critical IT services. The role involves managing service requests, incidents, and performance metrics while serving as a point of escalation for customers.
Responsibilities:
• Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets
• Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems
• Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes
• Coordinating interaction and integration between OU Health’s other core service management processes
• Producing management escalation and performance information on a regular basis
• Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety
• Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements
• Performs other duties as assigned.
Qualifications:
Required:
• Bachelor’s Degree required.
• 3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.
• Current version of ITIL Certification required.
• Knowledge of the implementation and maintenance of ITIL processes
• Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.
• Ability to drive priorities and manage change with a positive outcome
• Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others
• Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills
• Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.
• Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation
• High attention to detail, outstanding organizational skills and the ability to manage time effectively
• Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks
• Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential
Preferred:
• Experience in implementing and maturing ITIL processes preferred.
• Prior healthcare experience preferred.
• One or more ITIL Practice Manager certifications preferred.
Company:
OU Health offers dental, dermatology, cancer care, adult, diabetes, geriatrics, pediatrics, and a wide range of health care services. Founded in 1910, the company is headquartered in Washington, USA, with a team of 10001+ employees. The company is currently Late Stage.
OU Health is seeking an IT Service Manager II to oversee the coordination of Service Management processes, ensuring the quality and availability of critical IT services. The role involves managing service requests, incidents, and performance metrics while serving as a point of escalation for customers.
Responsibilities:
• Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets
• Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems
• Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes
• Coordinating interaction and integration between OU Health’s other core service management processes
• Producing management escalation and performance information on a regular basis
• Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety
• Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements
• Performs other duties as assigned.
Qualifications:
Required:
• Bachelor’s Degree required.
• 3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.
• Current version of ITIL Certification required.
• Knowledge of the implementation and maintenance of ITIL processes
• Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.
• Ability to drive priorities and manage change with a positive outcome
• Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others
• Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills
• Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.
• Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation
• High attention to detail, outstanding organizational skills and the ability to manage time effectively
• Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks
• Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential
Preferred:
• Experience in implementing and maturing ITIL processes preferred.
• Prior healthcare experience preferred.
• One or more ITIL Practice Manager certifications preferred.
Company:
OU Health offers dental, dermatology, cancer care, adult, diabetes, geriatrics, pediatrics, and a wide range of health care services. Founded in 1910, the company is headquartered in Washington, USA, with a team of 10001+ employees. The company is currently Late Stage.
What OU Health employees say
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About OU Health
Sourced by ZipRecruiter
OU Health is a leading company in the healthcare industry, based in Oklahoma City, OK, US. As the state's only comprehensive academic health system, OU Health provides a full spectrum of medical care, from world-class cancer treatments to life-saving emergency care. Founded with a mission to advance healthcare, medical education, and research across the state, the company has a solid reputation for clinical excellence and a patient-centered approach. Upholding its core values of compassion, integrity, and innovation, OU Health has remarkably made a significant contribution to medical research and education and raised the standard of care across a broad range of specialties.
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
Oklahoma City, OK, US
Year founded
2020