Ser Metro

Full-Time Hourly 9215 Michigan Ave., Detroit, MI, US

4 days ago Requisition ID: 1379

Salary Range: $20.19 To $21.63 Hourly

JOB TITLE

Student Engagement Coach

DIVISION

Youth Services

DEPARTMENT

Youth Services

FLSA STATUS

Non-Exempt/Hourly

CLASSIFICATION

Full-Time Regular

APPROVED DATE

05/22/2024

JOB SUMMARY

Assists students with successful matriculation through high school. Provides ongoing professional development and employability to active students and alumni. Works closely with student’s onsite too create a positive learning environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides comprehensive support services to assigned program participants. Duties include, but are not limited to, individual counseling, transportation plan development, child care planning, drug abuse treatment and other specialized services referrals.
• Works with program participant to develop an Information Systems Services (ISS) plan of action and Career Plan, outlining necessary steps for the individual to increase job readiness, address barriers to employment and achieve primary and secondary goals.
• Administers career and job readiness assessment instruments including self-assessment, goal setting, workplace conduct and appearance, resume writing, job search strategies, networking, interviewing, negotiations, conflict management and effective communication.
• Provides supports and intervention to address observed barriers that may reduce the participant’s chances of successfully completing the program; makes referrals as needed. Works with representatives of the Department of Health and Services (DHS), Friend of the Court, Department of Corrections and/or other agencies as necessary to ensure that the needs of the participant are addressed.
• Provides referrals to education related activities that will increase skills and/or lead to a certification needed to achieve basic skills and/or employment.
• Develops and maintains a working relationship with program participants and staff to ensure that concerns/barriers to successful program completion are addressed and resolved appropriately.
• Maintains participant records ensuring documentation of all program activities, attendance records, progress reports and other information as required.
• Attends meetings as required to address participant concerns.
• Conducts home visits as necessary and supports ongoing retention and student success outcomes.
• Contributes to the team effort by performing other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

JOB QUALIFICATIONS

• Bachelor’s degree (B. A.) from four-year College or University in Social Work, guidance, counseling or related field.
• One to two years of experience in case management or related field.
• Bilingual language skills in English/Spanish or English/Arabic is preferred.
• Working knowledge of local community services and agencies.
• Computer skills necessary to maintain various records and reports.
• Interpersonal skills necessary to build positive relationships with program participants and various support agencies.
• Excellent organizational, written and verbal communication skills.
• Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail and dealing with multiple individuals from diverse backgrounds and varying levels of need.
• Physical ability to sit at a computer for extended periods of time.
• Must be willing to work a flexible schedule (evenings/weekends). This role is based in an office.
• Must have a valid Michigan Driver’s license. Incumbent must also have reliable transportation to attend meetings outside of the office as needed.

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.