Sephardic Jewish Community Center

Front Desk Administrative Associate

This position is for a Front Desk Administrative Associate at the Sephardic Community Center. We are committed to providing excellent customer relations to our members as well as potential members and the same is expected for any candidate of this position. Now hiring for the morning/night shift. Status: Full time/Part time Location: Brooklyn, NY

Qualifications

Must be at least 18 years of age Customer service experience or equivalent Pleasant demeanor Computer skills necessary Use of Membership Program – Will Train Experience handling multiple phone-lines preferred Previous cash-handling experience

Essential Functions

Initiate a high quality of service and courtesy to all members, participants, and potential members Greet all members Ability to exercise discretion and independent judgment Strong public relations and interpersonal skills Excellent verbal communication skills Must be self-motivated and able to work independently as well as a team player Takes active part in team building and general morale Report all accidents/unusual incidents immediately Performs other duties as required by supervisor, remains flexible Assist in telephone contact with current members, new members and potential members on an ongoing basis. Maintain good communication with other Staff, Managers, Directors and Supervisors Follow dress code guidelines during each shift

Job Segments

Maintain a thorough knowledge of all Sephardic Community programs, membership categories and Membership options Utilize good sales techniques to promote programs and memberships in order to produce membership and program sales Provide general information on membership and programs for all members, program participants and potential members in a professional and courteous manner in person and/or via phone.

Other Duties

Perform all Membership operations (Greeting, sales, class/program registration) Knows where to look for information, or whom to ask to answer questions for members Maintain accurate records for all transactions Answer telephones and field calls Cash-out the front desk cash drawer Report any Membership issues that arise and follows through with member and communicates resolution as necessary

Effect on End Results

Provide high quality customer service to all members and program participants thus increasing Sephardic Community Center loyalty Providing customer service by resolving issues resourcefully and to the member's satisfaction Helping reach membership and program goals

Employee Benefits

The Center offers a rich array of employee's benefits which determined by employee's Part-Time or Full-Time status

Salary

$40,000–$42,000