Job Type
Full-time
Description
About Second Helpings
At Second Helpings, we transform lives through the power of food. By accepting donated perishable and overstocked food, we prepare nutritious meals for thousands of hungry children and adults every day and distribute them free of charge through social service organizations in Greater Indianapolis.
Founded in 1998 by three chefs, Second Helpings remains true to its core mission while the ability to serve our community has continued to grow. In the most recent fiscal year, we saved nearly 5 million pounds of food from the landfill. We distributed 1.5 million meals and redirected another 3.6 million pounds of food products to over 200 area partners.
The Second Helpings building is a vibrant and active one, fostering a collaborative work environment. The organization relies on a steady and dedicated volunteer corps that is in the building during most open hours, and it sees present and former culinary job training students coming and going regularly. Food and food culture are ever-present, and lunch is available on most days.
About the Position
Provides support to Senior Director of Food Rescue and works collaboratively with internal departments, food donors, partner agencies, and volunteers to maximize food recovery and support the organization's mission of reducing hunger and food waste. Also supervises and assists with the receiving, processing, and safe storage of all food donations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
- Supervise the Food Rescue team, including training and evaluation. Participate in recruiting and hiring and training team members. Collaborate with the Senior Director of Food Rescue regarding employee succession planning and disciplinary actions as needed.
- Assist with maintaining a usable inventory of rescued food. Manage food rescue drivers and/or volunteers to ensure safe transportation and food safety practices.
- Help plan and coordinate new donor onboarding and best practices.
- Act as department lead staff person for Food Rescue operations in the absence of Senior Director of Food Rescue.
- Supervise and participate in routine cleaning and maintenance of fleet and equipment.
- Monitor current inventory and identify critical donation needs in collaboration with logistics team.
- Cover any open Food Rescue routes when team members are on scheduled paid time off and/or when unscheduled donations arise.
- Maintain ServSafe Manager certifications. Schedule and allot time for new hires to take ServSafe exam and current staff to recertify.
- Maintain Food Rescue procedures for relevance and accuracy. Notify kitchen and warehouse staff and volunteers of any appropriate changes or updates when large scale donations arise.
- Participate, as needed, with appropriate departments or parties in Second Helpings fundraising or celebratory events.
- Assist and collaborate in other areas as requested and as time permits.
- Communicate daily with Hub Manager regarding expected food donations, transportation schedules, and warehouse capacity
- Collaborate with Hub Manager to troubleshoot delivery delays, product quality concerns, and last-minute scheduling changes.
Requirements
CORE COMPETENCIES
Customer Service - Respond promptly to customer needs; resolve conflict appropriately; solicit feedback to improve service; treat others with respect; respond to service requests and meet all commitments; communicate effectively.
Teamwork - Balance team and individual responsibilities; remain open to others' views; give and receive constructive feedback; contribute to a positive team spirit; prioritize team success over individual interests; assist colleagues willingly; build morale and group commitment; remain flexible to attain shared goals.
Reliability - Maintain minimal absenteeism and tardiness; ensure work responsibilities are covered when absent; manage time effectively to meet schedules.
JOB REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent certification required
- Three years of relevant experience required; one to two years supervisory experience required
- Prior experience with the Second Helpings Hunger Relief program a plus
- ServSafe Manager Certification required within three months of job acceptance
- Professional knowledge of food service management principles and practices, and health and safety standards; experience in training or teaching and /or bulk food distribution are preferred.
- Valid Indiana Driver's License
- Must pass drug screen and background check.
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong communication skills and ability to give clear directions
- Ability to build, encourage and empower teams
- Self-motivated; able to work under pressure and manage multiple tasks
- Highly organized, with excellent time management and scheduling skills
- Demonstrates patience and persistence
- Interest in hunger relief and human services
- Ability to work well with individuals from diverse backgrounds, cultures, and economic levels
- Ability to collaborate closely with others while also working independently
- Proficiency in Outlook, spreadsheets, logistics and routing applications
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
- Regularly lift and/or move up to 50 pounds, with assistance if needed.
- Vision (with correction if necessary) capabilities include close and distance, peripheral, depth perception, and ability to adjust focus.
- Exposure to wet, humid and/or extreme heat conditions.
- Occasional exposure to fumes, flame, airborne particles, moving mechanical parts, risk of electric shock, and moderate to high noise levels.
Second Helpings embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Second Helpings maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, disability, citizenship status, sexual orientation, gender identity, military status, genetic information, and any other legally protected status. The organization does not discriminate in any aspect of employment based on any of these characteristics.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any employment visa at this time.
Second Helpings is proud to be a certified Good Wages employer.
Cover letter is preferred. Applications accepted through 9:00 AM Monday 8/03/2026.
Salary Description
$65000 commensurate
