Dispatcher, Houston
Houston, TX · On-site
... Sealy Logistics. The Dispatcher serves as the primary point of contact for drivers, customers, and internal departments while ensuring compliance with company policies and applicable DOT and FMCSA ...
Sealy Logistics
1 job near Columbus, OH
Dispatcher, Houston
Houston, TX · On-site
... Sealy Logistics. The Dispatcher serves as the primary point of contact for drivers, customers, and internal departments while ensuring compliance with company policies and applicable DOT and FMCSA ...
Full-time
Posted 12 days ago
Key responsibilities
Coordinate daily dispatch activities, schedule pickups and deliveries, and assign loads to drivers.
Maintain communication with drivers and customers, providing updates and resolving routine issues.
Monitor driver progress, ensure compliance with regulations, and support operational and documentation tasks.
Job description
Job Summary
The Dispatcher is responsible for coordinating the daily transportation activities for a fleet of three (3) company drivers. This position ensures the timely and efficient scheduling of pickups and deliveries, maintains communication with drivers and customers, monitors daily transportation activities, and supports the overall operational success of Sealy Logistics. The Dispatcher serves as the primary point of contact for drivers, customers, and internal departments while ensuring compliance with company policies and applicable DOT and FMCSA regulations.
Driver Dispatch amp; Scheduling
- Coordinate daily dispatch activities for three (3) company drivers.
- Schedule pickups and deliveries to maximize efficiency and customer satisfaction.
- Assign daily loads and communicate delivery instructions to drivers.
- Monitor driver progress, estimated arrival times (ETAs), and route completion.
- Adjust schedules as needed due to customer requests, traffic, weather, or operational changes.
Driver Communication
- Maintain regular communication with drivers throughout the workday.
- Provide route information, customer instructions, and delivery updates.
- Assist drivers in resolving routine transportation or delivery issues.
- Report operational concerns to management promptly.
Customer Service
- Serve as the primary point of contact for customers regarding shipment status.
- Respond professionally to customer inquiries and delivery updates.
- Notify customers of delays or scheduling changes.
- Build and maintain positive customer relationships through effective communication.
Documentation amp; Administrative Support
- Maintain accurate dispatch records, delivery documentation, and driver files.
- Enter transportation information into dispatch software or company systems.
- Verify Bills of Lading (BOLs), Proofs of Delivery (PODs), and shipping documentation.
- Prepare daily or weekly dispatch reports for management as requested.
Compliance amp; Fleet Support
- Monitor driver Hours of Service (HOS) and Electronic Logging Device (ELD) records for compliance.
- Assist with maintaining driver qualification files and required transportation documentation.
- Coordinate routine vehicle maintenance appointments and communicate maintenance needs to management.
- Report accidents, safety concerns, vehicle breakdowns, or equipment issues immediately.
Operational Support
- Coordinate with warehouse personnel to ensure loads are prepared and available for scheduled departures.
- Assist in identifying opportunities to improve routing efficiency and reduce operating costs.
- Support special projects and perform other duties as assigned.
Required Qualifications
Education
- High School Diploma or GED required.
- Associate degree in Business, Logistics, or Supply Chain Management preferred.
Experience
- Minimum two (2) years of dispatching or transportation coordination experience preferred.
- Experience in trucking, logistics, or freight transportation preferred.
- Working knowledge of DOT and FMCSA regulations.
Knowledge, Skills amp; Abilities
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tasks and meet deadlines.
- Strong customer service skills.
- Proficient in Microsoft Office (Outlook, Word, and Excel).
- Experience of using dispatch or transportation management software preferred.
- Basic understanding of GPS tracking systems and ELD platforms.
- Ability to work independently with minimal supervision.
- Strong problem-solving and decision-making abilities.
Work Environment
- Office environment with frequent computer and telephone use.
- Occasional visits to warehouses or yard areas.
- Ability to work occasional extended hours to support operational needs.
Physical Requirements
- Prolonged periods of sitting and computer work.
- Ability to communicate effectively by telephone and in person.
- Ability to occasionally lift up to 20 pounds.
Key Performance Indicators (KPIs)
- On-time pickup and delivery performance
- Driver communication and responsiveness
- Accuracy of dispatch documentation
- Customer satisfaction
- Hours of Service (HOS) compliance
- Dispatch efficiency and schedule accuracy
- Timely resolution of operational issues
Core Competencies
- Communication
- Customer Focus
- Organization
- Accountability
- Teamwork
- Attention to Detail
- Problem Solving
- Dependability
- Integrity