Scott Goodman Insurance

Benefits:

Competitive salary

Flexible schedule

Opportunity for advancement

Benefits/Perks

Competitive Pay

Professional Development

Job Stability

Job Position - Property & Casualty Personal Lines Customer Service Representative (CSR) Applicants must have direct Property & Casualty insurance experience—please apply only if your resume reflects this background. We’re not a big corporate office—we’re a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit.

We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products.

Qualifications

To Apply: Please submit your resume showing your insurance-related job titles, employers, and dates of employment. Applications without documented P&C insurance experience will not be reviewed.

Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing)

Minimum 1–2 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify)

Experience working with multiple carriers

High school diploma/GED required, Bachelor’s degree preferred

Excellent customer service skills Strong verbal and written communication abilities to explain policies, coverage options, and claim procedures to customers

Highly organized with strong time management skills

Proficiency with Office Software Familiarity with Microsoft Office Suite (Word, Excel, Outlook) email, and other office productivity tools

Bilingual (not required)

Responsibilities

Service personal auto, homeowners, renters, and related casualty policies

Answer customer questions via phone, email, and in-person

Assist clients with new quotes, updating policies, payments, and other services

Answer customer inquiries, complaints and resolve issues

Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims

Maintain detailed records of client interactions

Review audits and/or policies

Multitasking Ability: capability to manage multiple customer request and administrative task at once

Self Motivated

Collaborative Team Member We’re looking for someone who thrives in a fast-paced, small-office setting and contributes to a positive, team-oriented environment. The ideal candidate will have strong interpersonal skills, a cooperative attitude, and the ability to work closely with agents, customer service reps, and clients to support daily operations and client needs.