Samdesk

samdesk is looking for an Account Manager to own the ongoing success and growth of a portfolio of customer accounts. You will be the primary point of contact for customers after onboarding, responsible for actively growing revenue within your book of business through upselling and cross-selling. This role carries a revenue target, not just a retention target. You should be as comfortable identifying a new use case in an underused account.

This is a remote position within Canada. While working from home will be your main base, expect regular onsite meetings with clients.

About samdesk

samdesk is a global disruption monitoring tool that delivers real-time crisis alerts powered by AI. We make sense of the world's most valuable real-time data sources with the purpose to create a safer world. Our mission is to help our users act faster, with more confidence, at a time when action can make the biggest difference. samdesk is backed by leading global investors and is headquartered in Edmonton, Alberta, with team members in multiple regions including North America, Europe, and Asia Pacific. We are a growing team of dreamers and builders, supporting large global customers around the world. Check us out at www.samdesk.io.

What You'll Do

• Build and execute account growth plans that identify specific upsell and cross-sell opportunities within each customer, tied to real business needs.
• Map samdesk's full product and module set against each customer's operations to uncover gaps the platform could fill in teams or regions not yet using it.
• Proactively pitch expanded seats, new modules, and additional use cases as customer needs evolve, rather than waiting for the customer to ask.
• Partner with Sales and Solutions team members to scope, price, and close expansion opportunities.
• Maintain an accurate expansion pipeline and forecast upsell and cross-sell revenue in the CRM.
• Use usage data and account health signals to time expansion conversations for maximum relevance and receptiveness.
• Turn satisfied users into internal champions who advocate for wider adoption across other teams and departments.
  

What We're Looking For

• 5+ years of experience in account management, customer success, or a related client-facing role, ideally in B2B SaaS.
• Proven track record of not just retaining but growing revenue within an existing customer base through upselling and cross-selling.
• Comfort running a consultative, needs-based sales conversation, including scoping, pricing, and negotiating expansion deals.
• Strong communication and relationship-building skills, with the ability to engage stakeholders at all levels.
• Ability to work with usage and account health data to build a business case for expansion, not just defend a renewal.
• Experience with CRM tools (e.g. HubSpot, Salesforce) and structured account planning practices.
• Ability to manage a varied portfolio of accounts and prioritize effectively between retention work and growth work.
• Genuine interest in security, risk management, or crisis response is an asset.

Nice to Have

• Working knowledge of corporate security, business continuity, or crisis management operations, whether from a vendor, in-house, or operational role.
• Familiarity with GSOC structures and incident response is a strong asset.

Why samdesk

• Work at the intersection of AI, corporate security, and enterprise technology, with a committed and passionate team of innovators at a fast growing startup.
• We view this role as a career building opportunity, working with cross functional teams and the world's most notable brands, selling a life saving solution.
• Competitive compensation and free access to a health benefits package for you and your family, including dental, extended health, vision care, and a health spending account.
• Opportunity to participate in our employee stock option plan.
• A seat on the rocket ship. Buckle up.

Reporting & Compensation

Reports to: Chief Revenue Officer

Compensation: Base salary of $95,000 to $125,000 CAD per annum, plus a performance-based variable component of $63,300 to $83,300 CAD per annum (60/40 base-to-variable split), resulting in on-target earnings (OTE) of $158,300 to $208,300 CAD per annum.

Application Details

Help us help you stand out. Please thoughtfully answer the screening questions included in the application. We look forward to reviewing your submission.

Diversity and Inclusion

samdesk is an equal opportunity employer committed to creating a safe, diverse, and inclusive environment. We encourage qualified applicants of all backgrounds, including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, nationality, and education levels, to apply. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.