SGS & Co

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.
SGS & CO is looking for a highly-organized project manager to ensure a positive client experience in the execution of production art and image carrier projects. Ideal candidates are proactive in problem-solving and take ownership of deadlines and get the job done right the first time. Join our growing organization and dedicated team by applying today!
The Challenge
As the Project Manager, you are our client's primary contact, responsible for managing and meeting client expectations in the high volume of projects for our clients' brands. From kickoff to quality output, with proactive communication, you will ensure projects flow through the SGS & CO production network seamlessly. In this role, tenacity in problem-solving and a strong sense of urgency will enable exceptional service and build strong relationships with internal and external cross-functional partners.
What You'll Do
Manage Projects

• Lead the day-to-day client engagement to ensure a positive company experience
• Identify and define new projects
• Manage the order entry process with clients
• Manage the workflow between multiple teams in the production network
• Manage project timelines ensuring on-time delivery
• Input technical specifications and use set pricing matrices
• Ensure a swift project-close managing the billing and invoicing process
• Manage client expectations with price discrepancies and reconcile estimates vs actuals

Ensure Quality

• Know your client, their process (deliverables, rework) and preferences to operate as the client's brand guardian to ensure global consistency and continuity
• Capture and manage a repository of client nuances including templated standard tickets (specific to the client), brand assets, etc.
• Oversee accuracy of all tickets with daily system review
• Document all critical and pertinent information on that may impact quality
• Ensure all order entries are complete and concise when delivered to production and client
• Verify technical supplied data is correct to supplied art

Lead Teamwork

• Communicate client preferences to create consistency across the production network
• Communicate all areas requiring key decisions and at-risk initiatives related to customer expectations
• Lead the client Pre-Pro Meetings for low complexity projects
  
  • Understands the client, brands, internal processes, etc. and share knowledge with internal teams
  • Demonstrate an appetite to learn and develop, exhibiting an innate curiosity that influences others

Drive Results

• Manage reporting and tracking for projects both internally and externally, such as:
  
  • Customer Relationship Management (CRM) maintenance
  • Client weekly status reports
  • Manufacturer review report production
  • Item request reports
  • Distribution support, audits and follow-up
  • Keeping updated with any price matrices changes and workflows in our CRM system

Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business
Need to Haves

• High School Diploma or GED equivalent
• Some college/Associate's Degree preferred
• The equivalent of 3+ years of experience preferred
• Previous experience in customer service and/or project management
• Experience in the design, print or production art industry preferred
• Full comprehension in reading work instructions and business memos
• Proofreading skills
• Ability to work independently
• Strong verbal and written communication skills
• Strong ability to build relationships with cross-functional partners internally and externally
• Proficiency in Illustrator, Photoshop and general knowledge of the Adobe Creative Suite

Great to Haves

• High sense of urgency and willingness to go the extra mile always one step ahead, making sure everything is accounted for
• Adaptable to accommodate client personalities and preferences, and build trust
• Focused on the little details, but never losing site of the big picture
• Highly organized: can juggle 35 balls in the air, without dropping any
• Flexible and proactive: always having a plan B (and C and D)
• Leads with eyes-on and hands-off and equips direct reports to deliver projects on-time and to quality

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here. It is the employee's duty to notify the management of any physical limitations or inability to perform a certain task.

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Frequently required to stand; walk and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Vision, color vision and ability to adjust focus

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.
For more information visit: www.SGXgraphics.com
EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $70,000 - $80,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.
Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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For further information, please review the Know Your Rights notice from the Department of Labor.