SDI

Location Country
United States
Vacancy Name
Customer Care Co-Ordinator
Vacancy No
VN410
Employment Type
Full-Time
Duration
Division
Sales
Summary of Role
The Customer Care Coordinator is responsible for:
• Interacting with customers (both external and internal) to provide them with information to address inquiries and provide support
• Resolving product or service problems by clarifying the customers complaint, and determining cause of problem as well as best solution
• Providing ongoing sales support, utilize CRM, as well as engaging in other lead generation/management activities as needed
• Contributing towards SDI Strategic Priorities.
• Conducting work in a safe manner, adhering to quality compliance requirements and demonstrating a strong commitment to SDI's values of passion, accountability, respect, teamwork, and innovation.
Specific Responsibilites
• Enters and confirms at least 30 purchase orders per day
• Provides invoices to customer
• Enters promotional orders
• Prepares Return Authorizations as needed
• Investigates Shortage Claims/Credits
• Enters data into CRM for Sales purposes
• Accesses and processes orders via EDI
• Answers calls
• Learns about and is able to speak on specific product knowledge
Key Relationships (Internal & External)
• Customers:
• Dealers
• Doctors
• SDI representatives
• Warehouse associates
Job Environment
• The location of this position is: Itasca, IL
• Full time position/40 hours per week
Education Level
High School or equivalent
Essential Experience
• Customer service experience 2+ years
• Proficient in SAP preferred
• Order entry experience
• Type min 40 WPM
• Highly organized
Knowledge and skills
• Computer Knowledge
• Time management
• Appropriate phone manner
Personal Qualities
• Highly Self-Motivated
• Team Player
Classification Level
Customer Service Representative
Currency
USD
Salary Minimum
$50,000.00
Salary Maximum
$54,000.00
Salary Period
Per Annum
Benefits
Medical, Vision, Dental, 401 (K), vacation, sick leave