Root Management

•      Manage the full leasing lifecycle using HubSpot CRM, including application follow-up and lease signing

•      Respond promptly and professionally to prospective resident inquiries by phone, email, and online platforms

•      Lead engaging apartment tours (in-person and virtual), open houses, and walkthroughs that highlight unit features and community amenities

•      Clearly explain leasing terms, rental rates, and community policies to prospective residents

•      Work proactively to achieve and maintain a minimum 97% occupancy rate at market value

•      Maintain online listings and respond promptly to reviews and inquiries

•      Deliver excellent customer service to create a welcoming environment for prospective and current residents

•      Help coordinate resident events and community engagement initiatives

•      Maintain accurate records of leasing activity and resident information

•      Ensure compliance with fair housing laws and company policies

•      Input new leases accurately, coordinating with move-in inspections

Qualifications

•      High school diploma or equivalent required; college degree preferred

•      Previous leasing, sales, or customer service experience preferred

•      Strong communication and interpersonal skills

•      Ability to work independently and as part of a team

•      Proficiency with leasing software, HubSpot CRM, Microsoft Office, Google Workspace (G Suite), and social media marketing

•      Flexibility to work evenings and weekends as needed

Root Management is a fast‐growing property management and operations company serving residential, commercial, and short‐term rental properties throughout the South Bend area. Our team is known for strong systems, clear communication, and reliable follow‐through — the kind of operational consistency that keeps properties running smoothly and residents feeling cared for.

We handle maintenance, grounds care, tenant support, vendor coordination, compliance, and property improvements with a focus on professionalism and responsiveness. Every team member plays a direct role in creating safe, clean, and well‐maintained environments.

We value people who take pride in their work, communicate well, show up consistently, and enjoy being part of a team that moves quickly and stays organized. If you want to grow with a company that invests in its people and maintains high standards, Root Management is a place where your work truly matters.

Our team oversees maintenance, grounds care, tenant relations, vendor coordination, compliance, and property improvements with a commitment to clear communication and consistent follow‐through. Root Management is known for its organized systems, strong operational standards, and a people‐first approach that supports both our clients and our employees.

We value team members who take pride in their work, communicate well, and enjoy contributing to a growing, fast‐moving organization. Every role at Root Management plays a direct part in creating safe, well‐maintained, and welcoming environments for residents and guests throughout the South Bend area.