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Job Title: Care Coordinator - Rockwall

Do you have a passion for helping others and want a career where you can make a difference? Then join our NTBHA team. We have proved to be a strong, self-sufficient and enduring foundation within our community. We are committed to connecting and serving our clients where they live.

Position’s Role Summary:

North Texas Behavioral Health Authority (NTBHA), based in Dallas is responsible for developing a collaborative system of care for children, adolescents and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. This position’s actions and work must align with NTBHA values and goals, regulations, and policies and procedures, and meet all documentation standards and regulatory requirements.

This position's actions and work must align with NTBHA values and goals, regulations, policies, and procedures, and meet all documentation standards and regulatory requirements.

The Care Coordinator - Rockwall County provides timely intervention in the least restrictive level of care; that is comprehensive, trauma-informed, person-centered, recovery and resilience–oriented efforts, to help people in crisis gain recovery and stability in the community. Their role will primarily serve Rockwall County and requires excellent organizational and clinical skills to provide continuity of care and crisis response solutions through intersystem and interdepartmental functions, and processes through the NTBHA Utilization Management Department and community stakeholders.

The Care Coordinator provides alternatives to arrest, emergency department utilization and inpatient psychiatric care. Disposition planning consists of performing complex services that includes screenings and assessments, crisis follow up and transitional services that effectively connect individuals with mental illness and/or a co-occurring disorder to other services preventing re-emerging crisis, while eliminating barriers to treatment.

The Care Coordinator actively participates in staffing's to determine best treatment options, collaborate and work effectively with internal departments, law enforcement, state and local hospitals, and community agencies and organizations. This position will provide skills training and case management targeting identified individual risks and needs relative to reducing recidivism, hospitalization and/or homelessness.

The Rockwall County Care Coordinator requires minimal travel with an expectation of reliable transportation and valid driver’s license and car insurance required. May require cellular availability after hours and flexible work hours that include evenings and possibly one day weekend every other week and one, 12-hour shift per month to meet program needs.

Travel is required as part of this role’s duties. Travel can vary from 20% to 100% per day. This would include all counties within NTBHA Catchment area (Dallas, Ellis, Hunt, Kaufman, Navarro & Rockwall Counties).

This role may be required to use a fleet vehicle and/or a personal vehicle for business needs. This may include, but not limited to field & home visits, offsite meetings, co-located sites and/or pick up items for business needs, etc. If your program requires transport of individuals, this would only be allowed with a company vehicle and approval from management.

This position is classified as exempt and requires flexibility in scheduling to meet organizational needs, including adjusting work hours as necessary to ensure job responsibilities are completed.

Qualifications required:

• Bachelor’s degree in psychology, social work, or a related behavioral health field. A master’s degree is preferred.
• One or more years of experience with direct care of persons with serious mental illness and/or substance use disorders. Preference given to experience in psychiatric crisis service settings.
• Experience participating as a member of a treatment team that develops and monitors treatment plans for persons with chronic & serious mental illness.
• Current knowledge of local community resources, providers, and social support for homeless and indigent populations within the NTBHA service area.
• Understanding of and experience with HHSC programming and systems preferred, including Texas Resilience and Recovery, CMBHS, and CARE.
• Possess and maintain a valid driver’s license. Pass and maintain a clear background record as required for healthcare organization under state and federal contracts.

Job duties, responsibilities, and skills:

• Work autonomously to make decisions consistent with applicable rules, regulations, policies and procedures.
• Create, analyze, prepare, and maintain records, files, documents, reports, and correspondence.
• Recognize problems and identify and facilitate solutions. Knowledge of community resources, local indigent behavioral health systems and local authority/service coordination principles, objectives, standards and methods, and program policies and procedures.
• Communicate effectively and use effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
• Constructively and efficiently work with other professionals and staff, community representatives, persons with disabilities, and family members.
• Foster strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.
• Respect diverse views and approaches, and contribute in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Provide trauma-informed, resilience-oriented care with cultural humility.
• Must be able to work on and have knowledge of a PC (personal computer).
• Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.
• Duties and projects may be assigned or changed to meet business needs.

We are responsible for developing a collaborative system of care for individuals in crisis in the NTBHA service area. We are focused on trauma-informed, resilience-oriented care in all services provided.

Benefits:

• 457(b)
• Paid time off
• Health, Dental and Vision insurance
• Health savings account
• Flexible spending account
• Tuition reimbursement