Rockport Commercial

Benefits:

• Company parties
• Competitive salary
• Health insurance
• Paid time off

ABOUT US
Rockport Investment Group is a family-owned real estate development and investment firm based in
Winnipeg that has been building communities since 1975. As the parent company to specialized divisions
like Rockport Commercial Inc., we manage the entire property lifecyclefrom land acquisition and
construction to long-term leasing and property management for commercial, industrial, and multi-family
residential projects. We pride ourselves on our collaborative, family-oriented culture that focuses on quality
development and internal professional growth.
THE ROLE
Were looking for a sharp, adaptable IT professional to join our team as the go-to resource for day-to-day
technical support across Rockport Investment Group and Rockport Commercial. This isnt a rigid helpdesk
positionno two days look the same, and we need someone whos comfortable jumping between a printer
jam, a network cable run, and an Outlook configuration without missing a beat.
Youll work closely with our IT Manager, handling the full spectrum of L1 and L2 support for internal staff.
Anything that cant be resolved at your level gets escalated directly to the IT Managerbut the expectation is
that youre solving most of what comes your way independently.
KEY RESPONSIBILITIES
Staff Support: First point of contact for all internal IT requeststroubleshooting Windows,
Outlook/Exchange, mobile devices, and general day-to-day tech issues.
Development & Programming: Proficiency in Python, PowerShell, and/or any other scripting
language to assist with basic software development, custom coding to streamline workflows, and
the manipulation of Excel/spreadsheet data.
Hardware & Systems: Keep office equipment running smoothly, including phone systems, printers,
and peripheral hardware.
Onboarding & Offboarding: Handle the full technical lifecycle for staffsetting up workstations,
provisioning accounts and software access, deploying devices for new hires, and cleanly
deprovisioning everything when someone moves on.
Security & Surveillance: Maintain on-site camera systems and surveillance equipment across our
managed properties.
2 | P a g e
Rockport Investment Group Inc. | 30 Matheson Parkway | Sunnyside, Manitoba, R0E 1J0
Phone: (204) 777-0529 Fax: (204) 777-0532
Physical Networking: Hands-on cabling work including RJ45/Coax termination and hardware
installations.
Systems Support: Assist the IT Manager with Windows environment configurations, internal tooling,
and digital asset management.
Training & Communication: Help colleagues get comfortable with technologywhether its walking
someone through a software update or explaining a new process. Strong communication matters
here.
QUALIFICATIONS & EXPERIENCE
What Were Looking For
Solid hands-on IT support experience, particularly with Windows environments and Microsoft 365
(Outlook/Exchange).
Comfortable troubleshooting a wide range of issues independentlyprinters, phones, cameras,
networking, and everything in between.
Experience with physical networking tasks (cable termination, hardware installs).
Post-secondary education in IT, Computer Science, or a related field is preferred, but real-world
experience speaks just as loud.
A self-starter who communicates well, takes initiative, and genuinely enjoys helping people.
Strong Assets Will Set You Apart
Scripting & Automation: PowerShell and/or Python experience is a strong bonusif youve
automated something to make your life easier, we want to hear about it.
Excel: Strong Excel skills are a big plus. We work with a lot of data and appreciate someone who
knows their way around a spreadsheet.
Web Development: Familiarity with JavaScript/TypeScript and basic web development is considered
a strong asset.
Virtualization: Experience with Docker, XCP-NG, Hyper-V, or ESXi.
M365 Administration: Hands-on experience managing an M365 tenant including Exchange, Intune,
Purview, and Azure.
MSP Background: Previous experience at a Managed Service Provideryou likely already know how to
handle volume and variety