Rich Asap Transportation

MassHealth transportation drivers are expected to be courteous, adhere to scheduled pick-up times, only travel to approved locations, and not use headphones or cell phones while driving. They provide curb-to-curb service, meaning they may offer assistance getting in and out of the vehicle, but are not required to assist beyond that point. Drivers must wear company-branded ID badges and should not make unscheduled stops. Members should receive a welcome letter from their assigned transportation broker, which includes contact information for scheduling rides and addressing concerns. Must have a valid Massachusetts license.

Approved Locations:
Drivers can only take you to addresses approved on your transportation form.
Escorts:
An escort can accompany you if needed for translation or assistance, and this can be noted on the transportation request form.
During Your Ride
Professional Conduct:
Drivers should be courteous and respond to your needs.
No Unscheduled Stops:
Drivers are not allowed to make unscheduled stops at places like pharmacies.
Cell Phone Usage:
Drivers are forbidden from wearing headphones, talking on cell phones, or texting while the vehicle is moving.
Arrival Times:
Drivers can be up to 15 minutes late for a pickup, but if they are later, you should contact your broker. They must wait until at least 10 minutes past your scheduled pickup time.
After Your Ride
Report Issues:
If a driver is over 15 minutes late or has other issues, report it to your transportation broker.