Residence Inn Kapolei

Are you passionate about hospitality and creating memorable guest experiences? Residence Inn by Marriott Oahu Kapolei is seeking a friendly, dependable, and service-oriented Front Desk Agent to join our full-time hotel team. If you have experience in hotels, resorts, or customer-facing roles and thrive in a fast-paced environment, we want to meet you!Compensation & BenefitsStarting pay: $19/hourFull-time benefits include:Health insurance Dental insurance Vision insurance 401(k)About UsOpened in 2019, Residence Inn by Marriott Oahu Kapolei is a modern, all-suite hotel located in the heart of Kapolei, close to dining, shopping, beaches, and Oahu's top attractions. Our team embodies the Aloha Spirit-warm, welcoming, and guest- focused. We take pride in providing outstanding service while creating a positive, supportive workplace for our associates.Key ResponsibilitiesAs a Front Desk Agent, you are the first and last impression for our guests. Your role is essential in delivering exceptional hospitality and smooth hotel operations.Greet guests and provide warm, professional customer servicePerform guest check-ins and check-outs efficientlyRegister guests, assign rooms, and explain hotel amenities and servicesHandle cash transactions accurately and follow hotel policiesAddress guest questions, requests, and concerns promptly and courteouslyMaintain a clean, organized front desk and lobby areaAssist with the hotel market, including stocking, sales, and inventory as neededEnsure accurate billing and guest account reconciliationQualificationsPrior hospitality, hotel front desk, or customer service experience preferredStrong verbal communication and interpersonal skillsBasic computer skills (property management systems a plus)Ability to stand, walk, bend, and reach for extended periodsComfortable working around cleaning chemicalsReliable, team-oriented, and guest-focused attitudeWhy Join Us?Work for a trusted Marriott brandFriendly, team-driven work environmentOpportunity to grow within hospitalityBe part of a hotel that values professionalism and Aloha hospitalityApply today - the application takes less than 5 minutes!We look forward to welcoming you to our Residence Inn Kapolei team.
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