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Regional Foundation & Crawlspace Repair

4 jobs near Columbus, OH

Service Technician

Regional Foundation & Crawlspace Repair

Zebulon, NC • On-site

Full-time

Re-posted 22 days ago

Job description

Description:

POSITION SUMMARY

The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer. This position is non-exempt under the FLSA and reports to the Service Manager. 


ESSENTIAL JOB FUNCTIONS

  • Service and Sales
  • Examines work done by our company and determines if there is a potential problem to be remedied. 
  • Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home. 
  • Follows through with customers until all issues are resolved.
  • Timely completes all paperwork/data entry and follow-up communication required for the appointment.
  • Meets or exceeds their projected monthly Average Dollar Per Stop.  


  • Quality Assurance
  • When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.
  • Reports any product or installations issues to the Service Manager.  


  • Training & Development
  • Attends the weekly service meeting and other required meetings.
  • Participates in ride-alongs from the Service Manager and peers.
  • Practices the appointment process and follows it every time. 


  • Purpose. Mission, and Values
  • Lives out the company’s purpose, mission, and values.
  • Provides customers with a remarkable experience.


Requirements:

POSITION REQUIREMENTS

  • Knowledge of construction or related trades preferred.
  • Knowledge of sales principles and practices preferred.
  • Skill in operating equipment and power tools.
  • Skill in operating a personal computer and programs.
  • Ability to detect/recognize information in written materials or on a computer/tablet/phone screen up to 75% of the time. 
  • Ability to understand, speak, read, and write in English.
  • Ability to lift or move up to 100 lb.
  • Ability to move about and move to/from and work from the floor level or in crawl spaces.
  • Associates or bachelor’s degree preferred and 1+ years of experience in sales, customer service, or related field OR a combination of education and experience that illustrates a proven track record in the field.
  • A valid driver’s license, a safe driving record, and the ability to drive for the company.