Regalo Health

Description:

At Regalo Health – Transition Pharmacy, we offer predictable, weekday schedules designed to support strong work-life balance—no nights, no weekends, and no retail holidays.

Essential Duties and Responsibilities

• Provide prompt, professional service to patients.
• Accurately process prescription information and refill authorizations (as permitted by state law).
• Ensure strict confidentiality and compliance with HIPAA standards.
• Enter prescription and patient information into the pharmacy system.
• Support prescription filling by completing all related workflow steps.
• Address patient concerns, including insurance coverage questions.
• Maintain a clean, organized, and compliant pharmacy environment.
• Troubleshoot and resolve third-party claim issues by understanding rejections and plan parameters.
• Manage inbound and outbound calls regarding insurance, prescription intake, and refill requests.
• Document and report adverse events or product complaints per pharmaceutical manufacturer guidelines.
• Perform additional duties as assigned by Pharmacists.

Requirements:

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• PA pharmacy technician license or tech trainee required.
• Proficiency with pharmacy systems and general computer use.
• Must be eligible to participate in federal and state healthcare programs (e.g., Medicare, Medicaid).

Role-Specific Skills

• Strong organizational, prioritization, and communication skills.
• Proficiency in data entry and general word processing.
• Effective oral communication with patients, prescribers, and staff.
• Analytical skills to interpret information and propose solutions.
• Keen attention to detail and accuracy.
• Thorough understanding of third-party pharmacy benefit plans.
• Ability to collaborate in a team-based environment.
• Physical ability to perform repetitive standing, sitting, bending, stooping, kneeling, lifting, and reaching tasks.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance