RJ ROBERTS & CO

We are a growing leader in branded merchandise, promotional products, apparel, company stores, and e-commerce solutions. We help organizations strengthen their brands through creative products, exceptional service, and innovative online purchasing experiences. We are seeking an experienced, customer-focused Inside Account Manager to join our team and help drive customer satisfaction, retention, and growth.

The Inside Account Manager serves as the primary point of contact for assigned customer accounts, building strong relationships while identifying opportunities to expand business. This role works closely with customers to understand their branding, promotional product, apparel, and e-commerce needs and delivers solutions that support their goals.

The ideal candidate has experience in both the promotional products industry and e-commerce/company store programs, thrives in a fast-paced environment, and is passionate about delivering exceptional customer experiences.

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and followup.
• Develop a deep understanding of customer brands, purchasing requirements, business objectives, and growth opportunities.
• Provide strategic recommendations for promotional products, branded apparel, company stores, and ecommerce solutions.
• Conduct account reviews and identify opportunities for account growth and retention.
• Address customer concerns and ensure timely resolution of issues.
• Identify opportunities for crossselling, upselling, and account expansion.
• Follow up on quotes, proposals, and open opportunities.
• Generate new sales opportunities from customer history, inactive accounts, and ongoing account activity.
• Support customer reactivation and winback initiatives.
• Develop communication strategies that generate engagement and sales opportunities.
• Prepare quotes, presentations, and product recommendations.
• Coordinate with graphics, purchasing, production, fulfillment, and warehouse teams to ensure projects are completed accurately and on schedule.
• Communicate project status updates and timelines to customers.
• Maintain accurate customer records and account activity within CRM systems.
• Support online company stores and branded merchandise programs.
• Review website content, merchandising strategies, and customerfacing digital experiences.
• Recommend improvements that enhance customer engagement and increase online sales.
• Assist with initiatives that improve the overall customer experience.
Qualifications:
• 3+ years of experience in Account Management, Customer Success, Inside Sales, or a related customerfacing role.
• Direct experience in the promotional products industry.
• Experience managing ecommerce platforms, online company stores, or branded merchandise programs.
• Proven ability to build and maintain strong customer relationships.
• Strong sales and business development skills.
• Excellent written, verbal, and presentation communication skills.
• Exceptional organizational and project management abilities.
• Experience using CRM systems and Microsoft Office applications.
• Ability to manage multiple priorities in a fastpaced environment.
Compensation & Benefits:
• Salary Range: $65,000 $70,000 annually
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with company match
• Professional development and career growth opportunities
• Collaborative and teamoriented work environment
What Success Looks Like:
• High customer satisfaction and retention rates
• Consistent growth within assigned accounts
• Increased adoption and engagement of company store and ecommerce programs
• Strong crossfunctional collaboration and project execution
• Meaningful contribution to revenue growth and customer loyalty
How to Apply:

Interested candidates should submit their resume and a brief summary of their experience in the promotional products and e-commerce industries. We look forward to learning how your experience can contribute to our team's success.