Overview:
We are seeking a bilingual Spanish-speaking Property Management Administrator to serve as a primary point of contact for the day-to-day leasing and administrative operations at our corporate office in Suffern, NY. The ideal candidate is professional, organized, responsive, and able to work independently in a fast-paced property management office.
Responsibilities
- Serve as the primary point of contact for residents related to the assigned properties, handling inquiries, questions, concerns, complaints, and rent collection matters in a professional and timely manner, while working closely with the property management team as needed.
- Support day-to-day leasing operations, including preparing leasing documents, collecting required paperwork, and following up on missing or incomplete items.
- Organize, maintain, and update resident records and related documentation as needed.
- Develop and maintain positive resident relationships through professional communication, prompt follow-up, and a strong understanding of property policies and procedures.
- Assist with rent collection efforts and follow up with residents regarding outstanding balances as needed.
- Work independently while effectively supporting the overall property management office and team.
- Maintain a professional, organized, and responsive approach while working in a fast-paced office environment.
Qualifications and Experience
- Bilingual in English and Spanish required.
- 2+ years of property management experience strongly preferred.
- Previous customer service experience in an office setting required.
- Professional, reliable, and responsive approach to resident interactions.
- Willingness and ability to learn property management software.
- Strong communication, interpersonal, and customer service skills, with a professional, reliable, and responsive approach to resident interactions.
- Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and tasks in a fast-paced environment.
- Ability to work independently while also collaborating effectively with the property management team.
- Willingness and ability to learn property management software.
- Knowledge of Microsoft Office Suite (Outlook, Word, Excel)