Rcn Management

A Day in the Life of the Director, Performance Assurance

The Director of Performance Assurance leads the governance and reporting of residential sales performance across the organization, ensuring consistent measurement, visibility, and accountability for business results. This role analyzes performance across channels, markets, and products; identifies trends and performance gaps; and drives disciplined action planning to achieve revenue, customer, and operational objectives. Through data-driven insights and executive-level reporting, this position enables informed decision-making and continuous performance improvement across the business. This is a hybrid performance management and executive communication role: equal parts analyst and operator. Review results across all residential sales channels and all regions against objectives, identifying under and over performance. Perform variance and gap analysis exercises to diagnose why a channel or market is off plan, identify root causes of performance variances and connect operational drivers to financial and customer outcomes. Ensure credible gap plans are developed when targets are missed, with clear actions, owners, and timelines assigned to accountable leaders, and track progress through closure while escalating stalled actions as needed. Consolidate cross-functional inputs into a single narrative for communication to leadership as needed. Translate complex data into a clear deliverable leadership can take action on to improve business outcomes. Maintain standardized reporting definitions and performance metrics to ensure consistency and reliability across the organization. Partner with regional and channel leaders, Finance, and Sales Strategy to align targets, forecasts, and remediation efforts to ensure success of the channel. Actively support, promote, and advance all aspects of Astound's Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered. Other duties as assigned.

What you bring to the table

Education:

Bachelor’s degree in Business Administration, Finance, Economics, Data Analytics, Statistics, Information Systems, or a related field preferred or an equivalent combination of education and experience.

Experience:

• 8+ years in sales operations, revenue operations, commercial analytics, business intelligence, performance management, or a related analytical leadership function, including experience supporting executive-level decision making.
• Telecommunications, or other subscription‑based industry experience strongly preferred, with demonstrated understanding of recurring revenue business models and key performance drivers.
• Proven experience analyzing and reporting on business performance metrics such as subscriber growth, sales conversion, revenue attainment, retention, churn, ARPU, connect/disconnect activity, forecast accuracy, and market or channel productivity.
• Experience establishing and governing enterprise performance metrics, KPI frameworks, reporting standards, and dashboard environments across multiple business functions.

Knowledge, Skills and Abilities

• Exceptional analytical and problem‑solving skills, with the ability to translate large, complex datasets into actionable business insights and executive-level recommendations.
• Demonstrated success developing and maintaining executive, board‑level, or investor‑quality reporting and presentations in a fast‑paced, deadline‑driven environment.
• Strong financial acumen with the ability to connect operational performance drivers to revenue, profitability, forecasting, budgeting, and long‑range business objectives.
• Advanced proficiency in Microsoft Excel required; experience with Power BI, Tableau, Looker, SQL, Snowflake, or other business intelligence and analytics platforms strongly preferred.
• Proven ability to influence and hold leaders accountable through data‑driven insights, performance standards and executive communication without direct authority over functional teams.
• Understanding of telecommunication subscriber economics.
• Knowledge of sales channel management within a telecommunications environment.
• Excellent written, verbal, and presentation skills, with the executive presence and credibility to communicate effectively with senior leadership, cross‑functional stakeholders, and board‑level audiences.

Benefits

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full‑time position

Base salary: The base salary range for this position is $135,000 - $180,000 plus opportunities for bonus, benefits, commission, and sales incentives if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities.

Mission Statement

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, heard, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers- delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers- delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.