R. House

Hospitality Operations Supervisor

R. House | Baltimore, MD

Lead from the Front.

At R. House, leadership isn't about standing back and directing people. It's about jumping in, solving problems, supporting your team, and creating exceptional experiences for every guest who walks through our doors.

We're looking for a Hospitality Operations Supervisor who leads by example and thrives in a fast-paced hospitality environment. This is a hands-on leadership position responsible for supporting the day-to-day operations of one of Baltimore's most unique food halls while working alongside our Ambassador team.

If you're someone who takes ownership, develops others, solves problems, and believes no task is beneath a leader, we'd love to meet you.

About R. House

R. House is more than a food hall. We're home to independent restaurant concepts, a full-service bar, private events, live entertainment, and a community that brings thousands of guests through our doors every week.

No two days are the same. Success here requires adaptability, sound judgment, strong communication, and a genuine passion for hospitality.

The Opportunity

The Hospitality Operations Supervisor is a working leader within the Operations team. Rather than managing from the sidelines, you'll work shoulder-to-shoulder with our Ambassadors, providing leadership, coaching, and support while helping ensure every shift operates at a high level.

You'll play an important role in creating an exceptional experience for our guests, supporting our restaurant partners, and maintaining the standards that make R. House a destination.

What You'll Do

·       Lead by example while working alongside the Ambassador team.

·       Deliver exceptional hospitality to guests, tenants, and event clients.

·       Coach, support, and develop team members throughout each shift.

·       Assist with closing procedures and shift transitions.

·       Ensure the building remains clean, organized, safe, and guest-ready.

·       Respond to guest concerns with professionalism and sound judgment.

·       Solve operational challenges in real time while maintaining a positive guest experience.

·       Support tenants throughout daily service.

·       Communicate important operational updates with the General Manager and Operations Manager.

·       Assist with onboarding and training new Ambassadors.

·       Support special events, programming, and building-wide initiatives.

·       Step in wherever needed to help the team succeed.

What We're Looking For

·       Leadership experience in hospitality, restaurants, hotels, retail, or another guest-focused environment.

·       A hands-on leadership style and a willingness to work alongside the team.

·       Excellent communication and relationship-building skills.

·       Strong organizational, problem-solving, and decision-making abilities.

·       The ability to remain calm, professional, and adaptable in a fast-paced environment.

·       High standards for hospitality, cleanliness, and operational excellence.

·       Dependable, accountable, and motivated by helping others succeed.

Schedule & Expectations

This position is intentionally designed to provide leadership coverage during our busiest operating hours.

·       Approximately 35 hours per week.

·       Nights, weekends, and holidays are required.

·       Flexibility to support special events and peak business periods.

Compensation

·       $21.00 per hour

·       Approximately 35 hours per week.

·       Growth opportunity within the R. House Operations team.

Why You'll Love Working at R. House

At R. House, you'll be part of something bigger than a traditional restaurant. You'll help support a community of independent business owners while creating memorable experiences for guests from across Baltimore and beyond.

We're looking for leaders who take pride in their work, support the people around them, and understand that the best leaders are willing to do any job they ask of someone else.

If that sounds like you, we'd love to hear from you.

Ready to lead from the front? Apply today and become part of the team that helps make R. House one of Baltimore's most unique hospitality destinations.